Customer Ratings & Reviews

Haven't had to use it yet but I also use American Home shield. Just thought it would be cheaper since you dont have to pay every time someone comes out.

I’m very pleased with the technician he wanna solve my washer and dryer beside that I wasn’t very happy with the delay is six months delay to get my washer and dryer dude that messed up my person he help me with the purchase and I have to wait six week to get the rest of the part. Very frustrating.

very good service protect, always good experience in the past

Best Buy Team was amazing. On-time, friendly, installed the washer quickly and ensured everything was cleaned up prior to leaving.

samsung outstanding quality & customer support is great! questions answered when needed, tips , but always a great machine

It could not be any happier with Geek Squad they are always responsive and they always give me the value for the money I spend

No complaints really. other than Works good. takes forever to wash i just bought it because it was on sale and a lot of other ones were on backorder

I forgot to add protection to my appliances when I purchased online. I went inside of the store and purchased protection for my appliances.

Most of the time it is easy to schedule but sometimes parts have to be sent and they have to have a second visit to fix the appliance.

Excellent customer service!! My dryer was installed with the greatest professional care. They showed me how to use my new machine and how to keep it clean. The customer service is outstanding.

Love the Geek Squad. They came out to help with the first set of washer and dryer. They were very professional and helpful.

very good. it has good service . i reallly love best buy

Great services and they know what are they doing fixing

This is great addition to anything to buy. Service is quick and solves the issues.

Love the geek squad! Definitely worth getting the protection!

I called for a small leak everytime i did a clean cycle. Turns out when installation was done, it was not leveled. Geek Squad guy knew what he was doing exactly. Happy I got the extended warranty.

Very easy to get, and very worth it. Given the cost of the original product, getting this really give you peace of mind.

Good protection , and great coverage from geek squad

The Geek warranty is good to have to help pay for repairs and parts in case anything goes wrong with the product. I highly recommend.

Glad we got this geek squad protection in case something was to happen