Customer Ratings & Reviews

Wonderful product dries well and very fast. Quiet for those late night washes

easy to use, great quality easy to use, great quality easy to use, great quality

Recommend Geek squad for your repair needs. Very polite staff.

They Installed it sooner than expected and it is the best Washing Machine and matching Dryer that I have ever purchased. I extended by Warranty from two years to five years just to be safe. A Great Value

Recommend to get Geek Squad on all electronic products. You never know when it may come in handy. Very easy to get product fixed or replaced, if needed.

Recommend to get Geek Squad on all electronic products. You never know when it may come in handy. Very easy to get product fixed or replaced, if needed.

I'm glad to have ordered Geek Squad protection for our new LG gas dryer, even though I hope never have to use it!

Good and easy to use. Will give 5 star. I am satisfied with the product.

I have not had to use the geek squad protection yet, as my brand new washer and dryer were just delivered last week. And I chose to pay for the 5-year plan. That may have been overzealous and perhaps unnecessary considering I went with a top brand (Maytag/Whirlpool) but after such a poor experience with my Samsung washer and dryer and how quickly they broke down for being brand new units, I just wanted the Peace of mind. Hopefully I'll never have to call them

Service was quick, easy, and the process to add the additional warranty was seamless.

Love the simplicity, ease of use and ability of these Washer and Dryers. Great choice, great price

Added this to our washer and dryer purchase, with the price of things now days you can’t beat this protection plan.

It had been many years since I shopped at Best Buy. And I’m old enough to remember when Geek Squad was established. So, I was surprised to learn Geek Squad also managed deliveries and warranties. I always thought they just fixed computers! We felt our hands twisted a bit into purchasing a warranty. The product we purchased only offered a 1 year warranty. That’s another review for Samsung. We purchased the 3 year warranty for $89.99. We can’t rate the warranty itself as we have experienced a need to put it to use yet. If we do we will come back and write some more information. We did have the experience of speaking with a Geek Squad customer service associate over the phone though. The associate polite, well mannered, knowledgable and efficient. We were only on the phone for 1 minute and 30 seconds. :)

It is very quiet and big enough for a king size quilt. I can see through the lid. This is amazing

I will always get the extended warranty from Best Buy. They honor their warranties. They dont argue with you or anything. I have had them for my appliances always.

Having the 5 year Geek Squad coverage is a great bonus to any product. Made my purchasing a new dryer easier and made me feel more confident.

The washer despite being open box works perfectly. Sure it has a few dings and scratches but the functionality is great. And the open box price saved some nice coin over brand new

Let me start by saying always by the warranty. We bought a new in box Samsung washer and dryer. Got it home, they installed it, programmed it etc etc. 2 days later the washer stopped working. Followed all the instructions, online in the book, even the chat for Samsung. Called Samsung, they gave us the run around for a few hours. Forgot we bought the warranty. Called them right up, the replaced it, never even asked why, they replaced it the next day. It's always important to buy a warranty, especially today where everything has a million electronics. It's not the old days with the top loading washers and 4 parts..

The contracted company that installed the drier broke my hardwood floor. They need Geek squad to do all of the installation. This is the 5th time I’ve had problems

My washer could not be repaired and was covered under my extended warranty. There was not any problem working through the process and the replaced was scheduled for delivery 2 days later. Service dept ROCKS.