Customer Ratings & Reviews

This warranty for my washer makes me feel confident to throw my dirtiest clothes at the washer and not have to worry if the AI decides to take over the other appliances.

Geek squad service is top tier. I Will forever purchase the service along with any major purchases we make.

I've had a repair person out for another appliance under warranty and he said that any major repair on newer appliances will always cost more than the warranty. He's not in the warranty sales business but said he buys the warranty - and he repairs appliances for a living!

Peace of mind is worth it when you spend alot on an appliance

After a month of searching for a washer and dryer found this matching set at Best Buy. Glad I waited best purchase I’ve made in years Makes doing laundry, fun and easy. My wife can’t stop using them lol. I would recommend this washers and dryer for any husband trying to upgrade his wife with new tools to make it easier to get her job done.

Great service to have. I am glad they have this service.

I am highly pleased with my overall service and purchase

Insignia washer is really good product. It works so well the I will not get a different brand.

After a lot of trouble shooting on a washer unit issue the store went ahead and replaced the unit. Install was professional and extended warranty was worth the price for major appliances.

Perfect it gets my clothes clean and spins out all of the water

Best Buy’s 5-Year Geek Squad Protection Plan is well worth the price to protect your major appliances. It saves you if your appliance needs repairs after the manufacturer warranty expires. If you did not have an extended warranty, appliance repairs are pricey. An appliance repair service call will generally run $100 just for the tech to walk into your house and then the cost of parts and the cost to install the part typically adds to a service call. With a 5-Year Geek Squad Protection plan there are no worries as they will repair as many times as needed.

GEEK SQUAD HAVE COME TO MY HOUSE TO FIX MY INSIGNIA WASHER MORE THAN 10 TIMES ALREADY IN LESS THAN 5 MONTHS. IM NOT SURE IF ITS THE WASHER THAT IS TRASH OR THE MANY WORKERS THAT HAVE COME AND TRY TO FIX DONT KNOW WHAT THEY ARE DOING. IM SICK OF HAVING TO DEAL WITH THESE MANY ISSUES WITH THIS WASHER IN LESS THAN A YEAR!!!!!! I NEED A REPLACEMENT

Always purchase the plan. The Geek Squad is available to answer my questions and takes care of my issues in a timely and efficient manner.

I DO NOT buy any big item unless I can purchase a extended service agreement. This came right on time. I'm in good hopes that I won't have to use this within 5 years but just in case cause you never know now days, it's necessary for me to have.

Purchased a 3-year protection plan for a LG refrigerator in January 2019. Water has been dripping from the ice dispenser for several weeks. There is no ability to set up in home appointments online, but by phone only. Getting to talk to BB customer service rep takes literally hours, with an average waiting time of at least an hour. No point asking for a return call when they don't do it. Best Buy uses third party contractors. They sent a tech in early June. He told us there was nothing wrong with the fridge, cleaned it and left. Second appt was set up for today. Received 2 texts and 2 voice message reminders in last 2 days. At 9:15 today I got a text from the third party contractor to notify me the appt had been cancelled. No reason whatsoever. I've been waiting for BB return call for more than 3 hours (they were supposed to call back in 1 hour 17 minutes).

Great deal on washer and dryer. They are working great so far. Super Happy with look and performance

A must when purchasing an appliance or anything electronic

Great to know you can have a plan that will service if anything goes wrong or needing repairs. Great investment.

Good insurance I have found advantageous. Quick laptop tech support, repair scheduling for appliances troublesome.

Good service definitely recommended. ..............