Customer Ratings & Reviews

My agent Kendall was amazing she not only explained everything very well, she walked me and assisted me every step of the way. Her patience with me was impeccable. It was so nice to be taken care of by someone who knew what she was doing. THANK YOU KENDALL!!

Great unit. Economical purchase. Delivery was quick and fast in and out. Thanks Best Buy

The delivery guys brought my new washer and dryer, and hooked them up, Very Pleased with there service.

Seems like a good deal. Have not used the protection yet and hope I do not need to. Hard to review it if I have not needed it.

Scheduled an appointment told me what was wrong not applicable but home and fixed the issue super friendly

Highly recommended for any washer and dryer these days. "They don't make em like they used to" is a saying that applies to washers and dryers more than maybe any other expensive appliance. I think there's maybe one or two brands that still make washers and dryers in America, and they're not super well known, and even they don't make their new ones like they used to. But literally everything else is Chinese or South Korean and designed to be unrepairable and fail within 5 years. Geek Squad warranties are legit, and 5-years' peace of mind is worth every penny.

Agents installed everything did good job kind and professional

Great customer service and reasonable prices continue your service to customers and friendliness you all will be rewarded with excellent quality and rating it’s a pleasure to be a part of your business as professional good day.

Very professional team. They complete the installation in less than 30 minutes. Clearly explained all the key functions.

I am happy that I have this service in case anything happens to my dryer. That added protection makes me feel good about my purchase and gives me a piece of mind.

This was purchased for a LG electric dryer to cover for damage even related to normal wear and tear. Being that we use our electric dryer almost daily, it makes sense to purchase this relatively inexpensive plan just in case. The fact that newer electric dryers have built-in computers and are virtually impossible for the end-user to repair, I feel that this protection plan is well worth the price. The plan even covers for damage caused by where in tear witches pretty incredible.

Brand new dryer leaks water all over my floor. Takes 3 hours to dry a load. My entire laundry room gets hot and steamy like a sauna. I am 100% sure that my vents are clear. This dryer came defective. Best Buy keeps telling me that I have to bring it back but they delivered it and i have no way to get a 300lb appliance back to the store. I ordered it online anyways.

Always buy Geek Squad Extended Warranty for major appliances! We’ve always made use of our Geek Squad Warranty, very efficient and great service. We have never ever had any problems with them and highly recommend getting it!

I have only called once. They didn't even need to come to my house. They walked me through how to fix the problem and stayed on the phone to make sure the problem was fixed.

I recently purchased a Whirlpool washer, expecting a seamless laundry experience, but was sorely disappointed. Right from the start, leveling the machine proved to be a Herculean task. The feet adjustments are so finicky that achieving a stable foundation feels nearly impossible. This instability has led to an intolerably loud operation. Each cycle is accompanied by such a cacophony that it reverberates throughout the house, disrupting the peace. Furthermore, the vibrations are so severe that the machine practically dances across the floor. The promise of Whirlpool's quality and efficiency was completely unmet, leaving me with regret over my purchase. This product has been a letdown in terms of both functionality and user-friendliness.

My old washer lasted over 20 years before finally dying. I fully expect my new one to have excellent longevity. The additional protection was 'just in case.'

I love this wash/dry combo! It has some great customizable features, and can even be controlled from a phone app. The only con is that drying tends to take longer than traditional dryers.

Build quality on appliances is not what it use to be and prices are higher. I definitely recommend getting an extended warranty.

Easy to install. Works great. Much quieter than our last washing machine. Good large capacity and plenty of washing options.

We purchased this protection plan and hopefully will not need to use it; however, it does give us some peace of mind knowing we have some assurance that we will not be hit with an expensive repair once the manufacturer warranty expires. We generally avoid paying for protection plans for every purchase we make; however, knowing it was backed up by Best Buy's reputation for exceptional customer service tipped the decision in favor of purchasing this protection plan. The option for 5-years and cost appeared reasonable in light of the money we had to spend on our original unit with a more limited protection plan that had expired.