Customer Ratings & Reviews

I love my LG washer and dryer!! They are quiet, efficient, and looks good!!!

They come fix any and evening ever wrong with the washer or dryer on the spot

I work in insurance and kniw how important protection is especially on machines that coat this much. Im thankful for the service.

I purchased this 5 year Geek Squad Protection for my brand new dryer. After it had been delivered, I had a couple of problems with the door latch breaking. I called Geek Squad and they said I needed to contact the manufacturer warranty because they cover it for one year after purchase. So, I guess I purchased this 5-year warranty but I can only use it for 4 years? Make it make sense.

I love the LG appliances. A couple of things to think about with this product, First,I am 5'4 and I cannot reach to the bottom of the drum to remove all the clothes, I have to use a stool to reach the bottom. second, I have had this product for about 6months and it is leaking from the bottom.

Warranty helped my washer get replaced though in order to get it replaced we were still out of pocket $400. I went back & forth with warranty division but finally got things resolved.

Always a great protection purchase and communication is always spot on.

over all seems good but I'll call a appliance person before geek squad as i feel they may not leave in good parts came with cause this thing had problems from the start like you push button bunch of time and it wont even start like old switches .don't trust them

I highly recommend getting an extended warranty nowadays as companies care very little for quality and longevity of products.

I haven’t had to use it yet, I will come back with a review when/if I do.

The agents did right by me. They corrected the mistakes make. Stood by me while we worked to make sure everything was in woking order and made sure I had the number to call if anything further was needed.

They came to my home ordered parts they needed didn't completely fix first time ordered more part installed them and stove is fixed and working as it should. My only thing I think they can do better is less time to show up after u call to scedual I called they came 4 days later then needed part had to get part so 4 days later came back needed more parts so had to date another 4 days but they were polite and explain a lot as they were doing it they also cleaned up after they were done with work

excellent dryer, Love the way the door opens for loading and unloading clothing

I’m glad I added the needed protection It just give me a piece of mind and all worries aside

I purchased this for my front load washer and had trouble with it and the Geek squad service took care of everything. Unfortunately they used a 3rd party vendor to service the machine since my area did not have Geek squad service ppl and that was kind of a pain but the Geek squad reps were extremely helpful and accommodating and service plan covered the vendor costs and parts. Would highly recommend this!

Always amazing customer service. Never have to wait very long for service

I had a service call from agent Shawn who was able to quickly resolve my problem after no help from the 800#. Highly recommended! He works out of the Cranberry store.

Haven't used yet lol but seems to be worth having.

Had to use the service after my new washer came off the belt the tech fixed it fast, did have to wait a few days to have them come out though but just glad it’s working again. Definitely paid for itself in one use during my first year since getting the washer/dryer combo. Have 4 years left. Gives peace of mind!

Great service when buying in store and when they worked with my schedule to get it delivered