Customer Ratings & Reviews

I haven’t had to use my protection yet! I hope not to. Thank you

12/7/21 purchased a washer and dryer at Pacific Sales which is a division of Best Buy. I was offered a service contract from Geek Squad which is also part of Best Buy which I purchased. In May 2023 I noticed a rattle during the spin cycle of the washer. While the machine was operating fine at that time, I contacted Best Buy to have service to avoid further damage and was advised the service contract was through AIG. Had I known the agreement was though AIG I would not have purchased as I have 40 years experience in the financial industry and am aware of AIG history. AIG sent someone out from Antech Appliance which has a 1.5 star rating on Yelp with the majority of the ratings based on their work for warranty companies and finding reasons not to cover claims. The service spent about 10 minutes looking at the machine and told me they would need to remove tub which would take 2 people so they would have to come back. A day or so later I received an email stating the claim was to be denied as "they stated they found the unit not working due to a foreign object(coin/pin rattling) between the tubs causing a noise issue and this is not considered normal wear and tear." Note that per the email they are making the assumption that the rattle is caused by a foreign object but they do not know what it is and cannot confirm it is in fact a foreign object. I filed a complaint with BBB but Best Buy stated they are standing behind AIG finding. I had requested a refund of the premium as the warranty was of no value and AIG denied the claim based on assumptions. Subsequently the machine has started to show Error Code when I run the clean cycle. Best Buy responded to the BBB that they had provided a pro rata refund and cancelled the contract. This was done at my request as my right and not in satisfaction of my claim. Best Buy used to stand behind their products but obviously no more. Do not buy from Best Buy but, if you do, do not purchase a service contract. Not worth anything. They employ sub standard repair companies.

I Like My 5 Year Protection Plan. I Think It’s A Great Idea To Have It. I’m Glad I Have It.

The agent mounted my dryer very professionally. They carefully carry the dryer minding the wall and protecting the floor.

The warranty has come in handed it's always good to have that little bit of protection

I like the geek squad plan. They're very helpful if you need them.

Love the geek squad. Returned a Samsung dryer and replaced with an LG. Ease of return was excellent!

Love the geek squad. Returned a Samsung dryer and replaced with an LG. Ease of return was excellent!

The Geek squad was awesome! In and out in no time at all. I will forever buy this model! It is so reliable and looks good!

Geek Squad Protection is something I always get with everything I get from Best Buy. It’s a lot better and easier to deal with Geek Squad vs the actual manufacturers. Manufactures warranty and dealing with their process really sucks, Geek Squad is the way to go.

Not much to say about this. I get a paper and email with information for the geek squad. If something should go wrong I call and use it. That simple.

I have always been told to purchase extended warranties and have never really needed to use them or I am often disappointed with the coverage that is given. I found myself having to use the Geek Squad protection one time and they were amazing. They gave me all of the options and made sure that I received the best option. I will never make a purchase without it again.

Quality is guaranteed with this purchase through the Geek Squad. I have worked in retail and will not make a major purchase without having the protection plan. It’s that simple. With the plan, the consumer is afforded the ability to have their product serviced or many times, replaced, when they don’t perform as they did when new.

This is a must buy for appliances as i do not think quality of GE/Samsung/LG are the same anymore. My last washer started having issues at 3 years and this is worth every penny for peace of mind protection

The geeks are there for when my washer and/or dry are in need of help.

I think it’s good to have. When researching this dryer it seems like most people encounter issues in the first couple years.

i purchased the warranty because i have had to use it in the past. I highly recommend getting it because it will save you money later.

I always get extra protection when making big purchases. My last appliance I purchased I got the 3 year warranty and I never had to use it, Would definitely recommend.

Worth the money, offered a great price to protect my investment.

I have had such a bad experience so far with this warranty. 3 days to come look at it, not knowing after explaining on phone what it was or problem. Waiting 10 more days for multiple parts because they aren’t sure, just to cancel that appointment because they didn’t check to see parts had been delivered days before to my house. Now I have to wait 5 more days for next “available” appointment. So far it has been awful service. We will see if it gets fixed. So that will be 17 days out from when I made first phone call and maybe not even fixed then because they weren’t even sure what was wrong. I will update after next appointment but from now on I will buy my appliances from somewhere that actually cares about customer service. So far I get the run around to call this number or that number because nobody knows.