Customer Ratings & Reviews

This was the 2nd group that came out as the first washer didn't work correctly. They also did a great job with installment.

An updated warranty after a Gas Dryer replacement, a very nice thing for BestBuy to do. Their support is on point and I am glad to have the extra layer of product protection. I can vouch for BestBuy, they stand by their warranties.

always a pleasure dealing with best buy team members go above and beyond to help always recommend friends and family to go to best buy

I hope i never need to use the service but am glad its there if i do.

I like the geek squad service plan. It is well worth it, as I used it to fix my son’s computer( free of charge) by putting a new operating System, and have the hard drive replaced( paid the material). I also get discount on appliance install, disc on warrenty plan,& free haul away. I love it. My2d year of subscription.

They are so helpful they know all the right answers and when you ask them a question they know right away with the right answer is I don’t have to go ask anyone else there really knowledgeable about everything no matter what products you buy from them and get the protection plan on it on the protection plan there’s no questions asked when somethings wrong they take care of you

Great, fast and quick response . Tech was quick to fix

There were very friendly and nice and quickly set it up!

Generally I do not buy extended warranties but the price was good for the number of years and I’ve had family and friends who have had very good service with Best Buy on extended warranties.

Generally I do not buy extended warranties but the price was good for the number of years and I’ve had family and friends who have had very good service with Best Buy on extended warranties.

The Geek Squad Protection plan has always been a must-have. Computers tend to have issues and appliances breakdown so its best to be protected. I've used Best Buy protection plans in the past and have been satisfied. Don't buy an expensive appliance or other purchase without one.

Washing machine is great! I love the vent where is keeps it from smelling like other washing machines

Geek squad 5-year services for an appliance purchase was a no-brainer. Best Buy services are a notch above those offered by Home Depot / Lowes for appliances. Highly recommend!

I always buy Best Buy warranty with anything that I buy on Best Buy, the only place that I trust buying I had only wonderful experience so far , I am a costumer for over 18 years .

I ordered a combination washer/dryer and a warranty. The extended warranty kicked in on June 20th 2020 and here we are at May 18th 2023 and they tech pushed my repair date a week and said my drain motor is not covered and is going to tell me how much it's going to cost me. Nice.

I haven’t had to use it yet on the new washer, but hopefully I don’t need to

Comes in handy when you need it. Always available. Answers questions or finds the right person for you

Just purchased this for a dryer. The price for the 3 year was better than most competitors, along with the comfort that a technician would be local and prompt. We'll see.

The new washing machine was not operating as required. The geek squad offered to immediately replace the unit. I was able to get the unit to work properly after turning the operation knob back and forth and resetting it to "normal" operations and it works very well now. I called the Geek Squad and they nicely cancelled a replacement washer. No problem !!

the guy who came out when the dryer wasn't working right was great. he helped us detect where the problem was so we could get that corrected as well. It works great now