Customer Ratings & Reviews

I am very pleased with what I have found out about the Geek squad. If I do have trouble with my purchases I'm sure I will have no problem getting help from the geek squad.

Bought this service product to help in case something goes wrong with new items

Excellent service. Great communication and quick response

So simple, easy, breezy, 1, 2, 3! Geek Squad bought in my new washer and took away my old with such ease. Thankyou! We couldn't be more happier!

$400. I’ll take it. Thank you so much Best Buy. I want another!

This is great to have if you have issues with your appliances. This is not the 1st time I’ve purchased protection. You call if there’s a problem, they send someone out to fix or replace the item.

Replaced new washer right away with a new one. Fast service.

It is an extended warranty. It is a gable if you need it. If needed it is a great deal of not needed then it is a waste of money.

The washer is great size, however when washing it makes a slight squeaky sound.

Decided to get additional protection and hoping not to have to use it in the end. Geek Squad is knowledgeable and allowed me to make a sound decision without pressure.

A wonderful service to purchase! You never know when you could be buying a "lemon". Let's face it, they do not make things like they used to! A very inexpensive purchase for what you are receiving in return. I recomend this to all!

Love it ! Cleans my clothes efficiently and dry them. Also has many options as well.

I always get the three or five years protection plan for all my Best Buy purchase so I rest assured that I'm covered if any inconvenience.

Bought new washer and dryer. Bought the extended warranty as replacing these items can get expensive. It is worth the money!

Agents delivered and set up my washer and dryer, and explained everything in great detail.

always gets service for new appliances. great service and nice outcomes. they know what is exactly going on and just worked timely manner. communication was great. I didn't read instructions but works great.

Peace of mind is everything. It breaks they fix it or replace it. Hassle free !

The agents worked hard to do everything that I asked them to do and they worked with my schedule. They were kind a courteous to me and my family. It was a great help to have them here when everything was being set up, and it is a great to know that they will be with me for the next four years.

Was sad that I had to use it to replace dryer. Replaced and delivered new worries free.

We’ve had a lot of issues with it and leaking since we got it, which was 4 years back. We’ve had different techs look at it, one part replaced which was not the fix. It ran great besides that and the leak was random and runs quiet. It’s being exchanged for a different unit. Best Buy has been very helpful with that.