Customer Ratings & Reviews

If I could rate this 0 star I would. If you want to save yourself the hassle don't bother purchasing their protection plan. I have purchased all my appliances from them because they had the best deals. BUT when it comes to getting geek squad to do their job it is the worse experience ever! I started to have issues with my washer a week ago, I have the 5-year protection plan with geek squad so I called to set up an appointment that same day this so call " servicer" called to ask what was wrong with my washer I told him what was wrong and he said they will go ahead and order the part and be here Saturday (8-12). Saturday gets here and its 3 pm no one called no showed up. I called the "servicer" who rudely says the part has not arrived yet and can't do anything about it until the part is delivered I start to ask why didn't anyone say anything or even call to let me know they weren't going to show up, he interrupted me and says he didn't know how long it will take Ill have to call them and find out he can't do anything about it. I called the geek squad and they said the part can take up to 30 days to arrive!! They FAILED to say that when purchasing the protection plan. It is worthless! I end up buying another washer because I can not wait on them to fix it. It can take up to a month! Seriously! I have a washer in my home for a reason and I purchased their protection plan for a reason as well. I did not expect them to turn around and say it may take up to 30 days, and that only for the part to be delivered, then I'll have to wait to make another appointment with them to come to fix it. All this is ridiculous and very inconvenient definitely not worth the money at all! I hope corporate sees the worthless products and services they have and do something about it. They lost a customer with me and I will make sure I share my experience with EVERYONE I know!!

Though I have not used the warranty for the purchase. I would say the warranty is an excellant product with no fine print issues and rejection. I was recommended to take it since it is no hassle warranty.

5 year plan of protection is a must in case the machine stop working. ksdlkslslsfjssa;lfsjspfjf

I have not used this protection plan yet. I have never had an issue with Best Buy's service so I hope it is a good investment .

I have used them twice and they stated this washing machine is not a good one, they have many people not satisfied with this product. Always on time.

These guys answer questions professionally and help with any problems that need to be solved!

Price not bad for the coverage. It makes sense to get extra warranties for appliances. They aren't built to last anymore.

Normally i don't purchase extended warranties, however I did this time just for the extra protection. The previous wash machine just didn't function very well and after less than 5 years i replaced it with a new one. I just felt it might make sense to get the extended warranty especially for the price, this time.

I was very happy to have them deliver the new washer and dryer, and set everything up and haul away the

My protection plan affords me the ability to know that if I have a problem that is not covered by the LG warranty, I need not worry. I can contact the Geek Squad to fix what is amiss! It is worth the extra cost to be covered for an expensive repair.

This is the best unit I ever ever had my home. Food runs good looks good.

I am so glad I got the three year protection plan! I know that if anything breaks I am completely covered and I won't have to worry about money coming out of pocket to fix the washer and dryer i have the plan on. You never know what could happen and protection for this price is a steal!

I always buy extended warranties for my electronics and appliances. It nice to be worry free for 5 years. Should I need to use the plan, service is excellent and they are available when I am available.

They came out and checked my washer and decided i should just get a new one. It was Replaced within a week and i couldnt be happier with the service i received.

Best Buy has the best warranty. That’s the only reason why I buy my electronics at Best Buy

Why not have something that in case something does go wrong they can either fix or replace it?

This is peace of mind at its finest no worries for the next five years

2 yrs. into my 5yr. plan, had minor problem with washer, they were unable to fix it in home and provided me with brand new machine identical to my model.

Highly recommended get service plans, things are built as solid as they used to be

Looooooooooooooooooooooooooooooooooooooooooovvvvveeeee best buy