Customer Ratings & Reviews

Geek squad awesome and knowledgeable very patient, very professional

Havent had to use it yet but knowing i have it is a relief.

The Geek Squad protection is definitely worth having. This service pays for itself.

Anyone would be a fool not to get an extended warranty on a washer or dryer in this day and age. Things were not built as they used to be and in my experience 3 to 7 years the appliance will go

Repair was scheduled adequately, and the customer service rep was great.

Great service, i love that they are always available.

Gets the job done pretty good, havent used the wifi feature yet but planning to do so

I haven't used them but when I call the store they walk me through my problems

Excellent setup by the Best Buy team! I would purchase from Best Buy in the future

well my whirlpool washer broke down after about 3 yrs , but lucky ive got geek squad protection , Right , nope Wrong , when i broke i called the geek squad and they sent out a repairman with 4 days this was pretty good , unfortunately he did nothing and said the washer needed 2 parts a little part and a big part , he said it should only take about 3 days to arrive and to call back when i get the parts, well the little part did take 3 days to arrive however the big part didnt arrive so i gave the geek squad a little call and ask them how long before i get the big part well suprise im looking at waiting another 21 business days (over a month in total before they even get the part) this is not a rare part and its not a rare company its whirlpool , but i was told that these companys send out all their parts in bulk and that im just going to have to wait over month before they decide to send all these parts out to all these different customers , so if your considering buy a geek squad protection plan ( or anything whirlpool for that matter ) its worth considering that if anything bigger than a broken dial occurs you may be having to wait for parts and then have to make a appt for installation of the parts which cant take over a month to get the parts and then several weeks for installation (6 to 8 wks in total ) for me i would not have bought this plan had i known what i know now ,

Warranty on my washer and dryer is great anything goes wrong with it I can them and they come fix it quickly

Tech Jeff was amazing super friendly very knowledgeable . Call center people I’d rather not have to call them ever again. What should have been an easy fix took multiple calls and hours on the phone to get a resolution acceptable to me as a paying customer with a new purchase

There worth the money, i feel very protested with there coverage, , i dont worry things will go wrong after buying, if they do i know it will be fixed or replaced

Have not needed to use this coverage yet ? And hoping when I do I can give a better review

So far outstanding agents. I have not had any issues.

Geek Squad protection is awesome! It is a great deal.

The service was great and everything was explained well.

They come out when you call them they the best at services

Can’t purchase a household appliance without also buying a warranty.

Purchased an LG washing machine, amazing love it. But the installation was flawless and fast. I also purchased the 5yr extended warranty service for peace of mind.