Customer Ratings & Reviews

Geek squad has always been an excellent purchase. I will always get to you to get it if I feel that it is a value to the product.

Awesome customer service in store, tinley park best buy is the best store that I have found for the customer service help that I got.

My first dishwasher, and I fell in love with it. Unfortunately, after 2 years, it became loud, clanky, didn’t thoroughly clean the dishes, and some display lights no longer worked. So I called the Geek Squad service plan. Not only did I buy the service plan, I was charged an additional $125 for the service guy to come out. Never in 20 years of buying Best Buy’s protection plans have I ever been charged to use it. Best Buy’s plans have changed, but my plan is the original before changes and should have been valued as such. I feel cheated. However, it was deemed unrepairable, and I am in love again with the dishwasher, NOT their protection plans.

Great item.gghhhhhhhjjjjjjuiijhggghjjjjjjjhhhhgyyygggggygyyyyyuuuuuuuuuuuuuuu

Air fryer and range went out soo what better way to save counter space by getting a range with wifi and air fry options. Love the air fry option works really well. Only down side is dripping grease down at the bottle. Only solution i found was to but a catcher at the bottle to prevent heavy build up and to prevent grease smoking when using the oven. Other than thay def enjoy the oven and the stove top feature water boils really fast

purchased this extended warranty for the new microwave and hopefully I will not need it. Previous microwave only lasted about 2 years so maybe it will be worth the 99 dollars for a 5 year coverage

Always been helpful to me when we have issues!! Would recommend this!!

I love adding geek squad to whatever I buy in Best Buy

The service of Geek Squad is good I’ve never struggled and have aletas helo es me Where ver I neceser help I’m very satistfied!

The installers were professional & new their stuff.

About 6 months we purchased This Model to replaced a older Kitchenaid refrigerator we have used 20 years and still works but want a new one while we remodeled our kitchen. I just love this refrigerator seems to be built well and its well designed. Its ice machine is much faster than our older one and it is super quite you cant tell it os even on.

Samsung Range purchased with protection plan in 2015; very satisfied with performance of range. However, settings around all control knobs are DECALS; I was cautious with cleaning but over time, the decals disappeared. I called Geek Squad, a tech came to home, informed me he would check on the part. Later that day, I received a call and told the part was unavailable, given another phone number to call and a new range was ordered. Delivery and installation was yesterday; we do not purchase any expensive item without the protection. Have had two instance in the past where we were very glad we made decision to purchase the plans. Each employee we interacted with was extremely helpful and courteous.

Geek Squad makes good on all their promises when it comes to warranty. Never had a large issue with them, and they are very professional

Easy and fast to work with. Super helpful and professional.

5 years warranty is very good for the new product. Best Buy have a very good warranty

First time purchasing the warranty for a product. I hope it comes in handy when and if ever needed.

I appreciate the excellent service of Geek Squad and the warranties from Best Buy. This is why I only purchase major equipment for my home at this store; it offers the best service Warranty in Puerto Rico.

This protection is such peace of mind because it’s very expensive to fix any electrical issues pertaining to TVs etc.. The technicians at Best Buy are awesome.

Bought open box dishwasher with all of its features. Purchased extended warranty to ensure that it will work for the next 3 years. Good Price, and provides me peace of mind. Would do it again

The service was great on this dishwasher. It had been worked on a few times and upon the next return, they exchanged the unit out for a new one.