Customer Ratings & Reviews

Definitely a must to purchase this extra protection

Has been using Geek Squad services and totally worth to get it, great service and customer satisfaction so far

Unit cleans well and has many features.my only complaint is its custom program feature is only programable via the app.

This plan makes sense to me for a washing machine. Hower, I plead you to purchase after the item is delivered. It srats at the time of purchase even though the item may be delived two weeks later. This caused me my warranty, due to me thinking it was based on the delivery date, and Geek Squad refusing to repair since I called with issue a few days passed the 5 year purchase date and a week before 5 year delivery date. I assumed it would be based upon delivery date. I did not make this mistake this time, purchasing a few days after delivery.

For the price, this washer measures up with the best of them. It has quite a few washing cycles/options. It operates so quietly that you would swear it's not on. Everything comes out clean as expected. Very pleased with it.

Quick & easy checkout for my washer when it came to buy it in store. We have had their services and they are quick, puntual, and efficient with the services they do. Awesome overall!!

Good pricing on 5 year warranties on major appliances and electronics. Never had to file claim but great peace of mind

I WOULD HIGHLY RECOMMEND HAVING THE 5 YEAR EXTENDED WARRANTY ON ANY APPLIANCES

The Geek Squad has been a great help with their install and support system.They're there to help you

Very good and fast. They knew what they were doing.

It’s nice to have the extra warranty coverage. We always buy extended warranty. The technology of the newer appliances makes it difficult for the average Joe to work on the appliances. I sleep better at night knowing I have warranty coverage.

Peace of mind that I have not had to use just yet on my Samsung washer purchase.

I love, love, LOVE this new washer/dryer. Its so easy to work and it does a great job. Its near perfect for elderly , handicap people like my husband and i. The filter is easy to get to and do. The only problem is we have to have one of the girls to fill the dispensers for us, because they are low to the ground. Also they have to clean the pumps for us as well when it needs it because it also is low to the floor and hard to get to. Thankfully it does not need either of those very often.

we love each one and get it for all products purchased from Best Buy

Helped out very well and answered all of our questions.

This is one of those things that you hope you don't have to use but are thankful to have. I only purchased my Washer & Dryer on June 24, 2025, so here is to hoping this isn't needed

I dont see anything goig wrong with my products due to reliability, rating etc. However, they tell you exactly what is covered, when, how why. I love it and feel ecen better about my great purchases!

I got a 5 year warranty for my washer. I didn’t receive any paperwork on the warranty. I called the geek squad and was told I didn’t need it. I hope not. The washer is doing great. I wanted a warranty for piece of mind and I hope it’s as simple as making a phone call if repairs are needed.

Buying a replacement washer and dryer is never a welcomed expense. Luckily we had our LG appliances for 15+ years with only one service call. No one wants this money outlay for new appliances, and to add on the service is an extra cost, but the peace of mind is so worth it. Best Buy’s no questions asked policy for a service call is worth every penny. Try to find a repairman the day after a houseful of company leaves you with a million towels and sheets to launder. You’ll pay more for his service than the service plan!

Highly recommended for anyone who is looking for a reliable product with great quality. The customer service from best buy is outstanding – the team is very responsive and helpful in solving each question.