Customer Ratings & Reviews

This warranty is the first time we have ever purchased one from Best Buy. I don't want to give a five star until we need to use for the first time, however, sounds good in writing and was easy to purchase.

No worries if my washer would need work. Will do whatever you want to be satisfied.

Gives us great piece of mind to know if anything goes wrong with our new washer or dryer that Best Buy will take care of it.

Gives us great piece of mind to know if anything goes wrong with our new washer or dryer that Best Buy will take care of it.

Warrantee is always good to have especially with an expensive item in case it gets damage they would replace it if they can’t fix it.

We have been without a washing machine for over 6 weeks despite purchasing an expensive warranty from Geek Squad. Despite having ordered and received the parts needed for the repair, we have had 3 scheduled visits, each with repair people failing to show up without notice. We have made more than 8 lengthy phone calls to Best Buy, having to repeat the problem and being disconnected 4 times. When we called at 3 p.m. for an update regarding the most recent scheduled visit, we were first told "the parts were unavailable". When we said we have the part which was ordered through the warranty, they said " the technicians didn't come to work." When we asked why we were not notified when it was after 3 p.m., we were told that the company is "unable to contact technicians during the day." We were then told we could exchange our washer for a new item. When we tried to do so, we were told we actually couldn't exchange the item and would have to wait once again and hope their unbelievably unreliable repair company (which "cannot be contacted during the workday") would show up. If you want this type of service, go ahead and purchase from Best Buy.

Must have Washer & Dryer Warranties. You never know what could happen! Better to be safe than sorry!

Geek squad install it. Vet fast and handy for free delivery and hook up. I would recommend anyone to buy and use free delivery.

Excellent. Had the same warranty package on your ur previous appliances and the Geek squad excellent. Highly recommended.

A must have protection for appliances and other things. This can provide a peace of mind as appliance sure will break.

Have not had to use it but it’s nice to know it’s there if I need it.

I love my new washer machine.thank you best buy♥️♥️♥️

Have always had excellent service in the past and didn't hesitate for a moment to get this with our new appliance purchase.

Hum, i didn't that samsung dryer is cheap. I reversed door a d screws didnt screw in tight call best buy , best told me to call samsung but samsung was rude told even it a manufacured defect they didnot cover door issues only functional problems and refer me.back to best buy. Eventhough i bought the extended protection buy rep alfonso promised to help me resolve the isue with the stupid but see i just lie to he didnt call me as he promised me. SO IF ARE PLANNING TO APLIANCES DONT WASTE YOUR TIME WITH SAMSUNG BECAUSE AFTER THE 15 DAYS IF IS NOT A FUNCTIONAL THE WONT FIX IT. SAMSUNG SUCKS

I’m glad I was able to get my new Samsung protected. Have had to use it yet

The warranty was nice price gives you a good piece of mind that you don't have to worry about it breaking down and having to buy a new one or paying big repair bills

Get to have . Whenever something with washer or dryer , I know for five years I don’t have to worry they would take care of it.

good product and very easy to usegood product and very easy to use

No way so that’s been very reassuring. We haven’t had any problems with the unit

Put in a rental home to replace whirlpool machine. Quick and professional install