Customer Ratings & Reviews

This Geek squad warranty sold by best buy is useless and should be considered fraudulent practice. We had three years extended warranty on a washer. When it stopped working Best buy - agreed to send a technician in 1 week time who turned out to be a third party technician as they didn't have Geek squad guy available- apparently they had one guy who takes care of whole 3 counties and can't come in in two weeks. They guy told us that pump was broken and he has to order it and it will take another two weeks. Then we called back to best buy - and was told to do another diagnostic and they claimed they don't have any records of what was done before. They guy simply refuse to come in. We called samsung finally and they repaired it with in 2 days with cost of $250.00. Geek Squad warranty is fraud squad warranty. DON'T BUY. I will never buy appliances again from best buy. And if I ever do I will buy extended warranty from manufacturer directly

Awesome to have this when you have multiples items

I love being part of the geek squad program. They are reliable and quick.

I have purchased many products at Best Buy and have always had great success with getting their warranties. I find their folks easy to work with and knowledgable.

Easy to get sort of but it was my fault as I added it on after. Thankfully haven't needed it yet.

Always purchase extended protection for any major appliances. It is much cheaper then calling someone to come fix it.

I bought the Bestbuy extended warranty for my own peace of mind, I do not expect any problems, however, if something happens the washer is covered.

I always make sure to purchase Geek Squad Protection. It has come handy before in other products I've purchased and well worth the price.

Love this washer/dryer tower. I am short and I am able to reach all the electronics and inside the dryer.

It is advisable to enroll in Geek squad protection.

I wish they had a 10 year warranty, but 5 years if better than nothing. I hope I won't need it, but it is always better to have it than not.

This service is well worth the cost. The service is best when used every three months, to tune up your computer.

Very pleased with installations and plan to use for security and camera installations that I recently purchased.

This is a must for all appliance and electronic purchases. The geek squad is a must for peace of mind.

Geek Squad never fails. They are always have the best attitude.

Couldn’t imagine such high end appliances without the warranty. If anything happens, I’m worried free

Excellent service and all what you need in one place!

The geek service is very helpful and easy to use when you have an issue with your product.

The geek squad protection plan is a must have! They are by far the best customer service we have ever seen!

Great team hard to get an appointment sometimes but they get the job done