Customer Ratings & Reviews

Installers were fast and professional! Treated the washing machine like it was theirs ! Excellent customer service! The BEST BUY ever!

5-Year Standard Geek Squad Protection warranties for large appliances are a no brainer for me. Granted I am an old geezer, but I remember when washers, dryers, refrigerators and stoves lasted over 20 years. Not so any more. Warranties are a must for new appliances that have computers that burn out with power surges during bad storms. Besides appliances and appliance repair is so expensive now that extended warranties often pay for themselves in the long run.

My washer could not be repaired and was covered under my extended warranty. There was not any problem working through the process and the replaced was scheduled for delivery 2 days later. Service dept ROCKS.

Very good plans and they stand behind exchanges or returns with no questions asked

Purchased this coverage on our new Washer and Dryer set. It was very useful, when the dryer broke, they replaced it.

Always buy extener warranty with large purchases. Only downside is that if you claim, you lose the remainin years/months of warranty and have to rebuy for replacement product. If I did not lose the extra year of coverage I paid for I would have given it 5 stars.

I'm so happy with all my purchases and articles I buy here.

Simple protection plan that after research I have discovered is more comprehensive than and has much better customer service than the manufacturer’s warranty.

Geek squad makes it simple to understand and get the service post purchase (after reviewing and comparing manufacturer extended warranty).

Got the geek squad protection plan. I haven't had to use it yet but I do feel at ease knowing I have it. I've always had great protection with all my other geek squad protection plans

Over the top across the board from great customer service to delivery.

Washing my clothes within 10 minutes quick wash 20 minutes regular they leveled it out for me and everything show me how to use it correctly

Currently making an appt for them to come out and service my washer and they are so nice and quick with service

I have not had to use the geek squad protection yet, as my brand new washer and dryer were just delivered last week. And I chose to pay for the 5-year plan. That may have been overzealous and perhaps unnecessary considering I went with a top brand (Maytag/Whirlpool) but after such a poor experience with my Samsung washer and dryer and how quickly they broke down for being brand new units, I just wanted the Peace of mind. Hopefully I'll never have to call them

Great prod at a gr8 cost. The machine performance is a 9 out of 10. The vibration tech. wears out within the first two years. Other than that very clean wash. I love the self clean tech. Helps keeps down built up orders in the tub.

Excellent work with installation and delivery in timely manner

I called geek squad about my Samsung washer well they couldn’t work with that I had to call Samsung. They had me pushing the wrong two buttons my 17 yr old grandson showed me the correct two buttons to push. SMH they need to hire him

Easy delivery from friendly guys! They called me on the way to my home, arrived on time and were very friendly. They picked up my old washer and dryer and dropped off the new one in about 25 mins. I was very happy with the service.

Always get these protections on all my electronics from best buy. I will continue as well they have the best coverage then any b company

These guys were very helpful when my washer broke down. They came out and diagnosed the problem and I had a new machine that next week.