Customer Ratings & Reviews

Protection that sets your mind at ease for a reasonable price. The offer is a great one and makes the purchase more comfortable to buy.

Even on a busy day it was easy and quick to walk in choose a washer buy it then leave. It actually took me less time to do that than it took my husband to finish a product replacement with a pre set appointment with Geek Squad.

Its important to pay for the Geek Squad. When you call, they sent you a technician very quickly. ANd problem its solved. Paying to a technician would be pricey

Geek squad is a great addition to my product. It gives me a peace of mind knowing my products are protected.

We have not had to use it yet but from past experience we should not have any problems

Let me start by saying always by the warranty. We bought a new in box Samsung washer and dryer. Got it home, they installed it, programmed it etc etc. 2 days later the washer stopped working. Followed all the instructions, online in the book, even the chat for Samsung. Called Samsung, they gave us the run around for a few hours. Forgot we bought the warranty. Called them right up, the replaced it, never even asked why, they replaced it the next day. It's always important to buy a warranty, especially today where everything has a million electronics. It's not the old days with the top loading washers and 4 parts..

Geek Squad has always come through for us. It is the best warranty service I have had.

Great service to have. I am glad they have this service.

I am highly pleased with my overall service and purchase

Always a plus to be protected haven't had to use this part yet but I know others that has and they've had great experiences look forward to Future purchases

It had been many years since I shopped at Best Buy. And I’m old enough to remember when Geek Squad was established. So, I was surprised to learn Geek Squad also managed deliveries and warranties. I always thought they just fixed computers! We felt our hands twisted a bit into purchasing a warranty. The product we purchased only offered a 1 year warranty. That’s another review for Samsung. We purchased the 3 year warranty for $89.99. We can’t rate the warranty itself as we have experienced a need to put it to use yet. If we do we will come back and write some more information. We did have the experience of speaking with a Geek Squad customer service associate over the phone though. The associate polite, well mannered, knowledgable and efficient. We were only on the phone for 1 minute and 30 seconds. :)

Peace of mind is worth it when you spend alot on an appliance

When they delivered the appliance, they were very professional and helpful.

The delivery men weee superb! They were extremely careful, answered all of my questions, without hesitation was courteous. The sales person was amazing. He listened to my needs, found exactly what I needed and at a great price.

The agents were very helpful and respectful. I would like to buy something else in the future.

Perfect it gets my clothes clean and spins out all of the water

I have always bought my appliances from Best Buy and always buy the extended warranty. The Geek squad warranty is great. Every one is patient, listens to the problem and when needed schedules repair service. The repair techs are professional, efficient and punctual. If you have to skip work to wait for the repair service, rest assured that Best Buy techs will be on time and do the job right the first time.

I bought the geek squad warranty and I hope to never need it but just in case it was very affordable and worth the ease of stress

The price of the geek squad service is so affordable, it feels like you’re getting away with something. For a few dollars more you get the security of knowing it’ll be fixed or replaced is everything for me, bc I’m not a wealthy person. When I buy a big ticket item, I’m paying cash to afford financing, but it’s a big chunk of your income at once, so to have the security of the protection plan makes me feel better about spending that large sum of money.

Not sure - haven't used this yet but got in just in case