Customer Ratings & Reviews

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

One of the best protection plan for the appliances

I recommend the protection when you buy something for at list 5 years

Called geek squad for help very knowledgeable always helpful

The agents installed my new washer quickly and removed the old one.

Its the best thing is to get geek squad it definitely worth the money!

Hoping I do have to use the warranty...But Best Buy is great

3-Year Standard Geek Squad Protection gives extra insurance if anything should happen to my new dryer.

Awesome protection plan they have always help us with our appliances

Added protection for when your factiry wsrranty wesrs out!

My Geek Squad Proctection is just what I need for my dryer. It covers everything on the dryer .

Great price for being covered for five years. One service call would come to more than amount paid.

Excellent warranty...Best buy is the best...geek squad crew is great

Great warranty at a great value. Hope to never have to use it though.

so far so good. won't have to worry about warranty

I haven't had to use it yet but i definitely recommend to have it.

I always get the Geek Squad protection for large appliances. It's priceless if there's a problem. Service depends on the tech you get. I only gave it a three because it is inefficient because it always requirespond two or more trips. That was maddening when my fridge failed!!!

well cant review much havent used it yet but the price was a great deal for that they get five stars

I enjoy the standard geek squad protection plan very good to have. To keep your products protect it.

Very nice addition to any purchase! Paying for 3 years of protection REALLY saves you money when compared to calling out a repairman!