Customer Ratings & Reviews

Good delivery and great installation. Recommend it strongly

Product: Samsung Refrigerator Model Number: RF23J9011SR Issue: Ice Maker does not work. Best Buy outsourced the repair service to a third party service provider "Bear Services". The service technician came in initially diagnosed that it's a "Valve" issue and replaced it after about 15 days and mentioned that he had to replace the entire "Ice Maker" as replacing "Valve" did not resolve the issue. After that they never showed up although I sent them a video showing the problem. I finally called up 3 or 4 times Best Buy and they initiated a replacement request which was denied by the insurance provider stating that per "Bear Services" the problem was resolved. Best Buy confirmed that "Bear Services" never closed the "Service request" . However they believe the insurance provider who rejected the replacement request stating that the service was completed. Although I mentioned that I have the proof's of a video message that I sent to Bear Services as well as willing to do a live video of the issue, Best Buy does not take any immediate action to address my problem. It's been more than 2 months and it's unfortunate the Best Buy is not taking any immediate action but rather would like to initiate a service request again!!!!

I always find comfort in knowing my devices are protected.

Great capacity and very silent I’m so happy with this purchase

The machines will break in a few years. So its worth it if you have a family just to get the peace of mind.

Works great and have had no issues at all, Had excellent service while picking it out

Great product, works as exoected. Worth every cent!

The only way to go ,we only use bestbuy for all our major purchases

This is insurance and I hope that I never have to use it

Haven't used it yet, but are glad to have the service if needed.

For any big ticket item, I like to get a warranty just in case. Hopefully I won't need ti, but I have it.

love having the security of 5yrs of protection on our new washer

I like to have a peace of mine knowing I have warranty on my purchase.

This is great to have they take care of you and fix the problem ASAP.

Gift for my brother & he loved it! Especially the size of it.

They delivered the product and installed it with all new connections.

The last few times I have called them out, they have been really nice, understanding and knowledgeable.

The Geek Squad Protection plans are an excellent value for product repair and replacement insurance.

Best choice. Basically have plans on everything I purchase.

Definitely need a service plan on everything one purchases.