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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5748 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 217 Showing 4,321-4,340 of 5,748 reviews
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hanvt used it. i hope i never do., but nice to have the reassurance of having protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think spending the extra money for this protection is a good idea. 60 for 3 years for such peace of mind.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Obscenely bad service, terrible for appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appliance failed after 3 yrs, thought my Geek Squad protection would take care of it. Repair was scheduled, notifications were sent, and Vendor selected came out as expected and ordered needed part. Then I spent the next 5 weeks calling the vendor AND Best Buy, spending hours on hold trying to get info on the repair not made. Not even once was I updated on the status, and no activity could be accessed online. Finally talked to the Geek "Special Forces" who said I would be eligible for a store credit since part was still on back order (I was able to find 3 vendors that carried the part in stock, but BBuy doesn't look). Now waiting 2 more weeks, still no communication from Best Buy, NO credit issued.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love these protection plans. Hassle free and leave the repair to Bestbuy Geek Squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth it if something goes wrong. Not a bad price for 3 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best value good coverage great price yep well worth $

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good I guess? I have never used the geek squad protection plan

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good gsp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing of personal very long time and Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer and drier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and very professional and showed up on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, strongly will recommend to family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is something every customer should have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its great to have this on all your computers laptops in all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Because you never know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We all know that unfortunately things break so I purchased this hope I don’t need to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alway get the protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t build thing like they use to. Geek protection is the best

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek squad provides great products and services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having geek squad protection make all the worries go away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good warranty\\\\\\

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty works great. Would purchase again in a heartbeat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recomend this service , who never knows what happen after.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This awesome. I had to have a washer replaced. Super easy process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never buy anything without Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy anything without a Geek Squad Service Plan!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Things happen in life so we always get the protection

    I would recommend this to a friend