Customer Ratings & Reviews

Things happen in life so we always get the protection

Haven't had that uses plan yet but will but any issue comes up

The agent is k owledgeable in what he's doing. Pleasant

I hear these guys are the best at what they do. I'll let you know when I need them further details.

Product: Samsung Refrigerator Model Number: RF23J9011SR Issue: Ice Maker does not work. Best Buy outsourced the repair service to a third party service provider "Bear Services". The service technician came in initially diagnosed that it's a "Valve" issue and replaced it after about 15 days and mentioned that he had to replace the entire "Ice Maker" as replacing "Valve" did not resolve the issue. After that they never showed up although I sent them a video showing the problem. I finally called up 3 or 4 times Best Buy and they initiated a replacement request which was denied by the insurance provider stating that per "Bear Services" the problem was resolved. Best Buy confirmed that "Bear Services" never closed the "Service request" . However they believe the insurance provider who rejected the replacement request stating that the service was completed. Although I mentioned that I have the proof's of a video message that I sent to Bear Services as well as willing to do a live video of the issue, Best Buy does not take any immediate action to address my problem. It's been more than 2 months and it's unfortunate the Best Buy is not taking any immediate action but rather would like to initiate a service request again!!!!

Fantastic value for the cost. Worry free for the next 5 years

Good quality. Easy to use. Quiet. We like our choice.

Great to have, hope never have to use it. Always dependable.

Best buy gave me good price for 5 years warranty. Peace of mind for such a longer period of time. Hopeful to receive good services too.

I have been having issues with this washing machine for three months. Your "fine print" in your warranty is making me wait almost another month before I could even get my washer replaced. We are a family of 5 who have now paid hundreds of dollars for a warranty that is doing nothing for us along with hundreds of dollars for the laundromat. I am so disappointed with your service. We have bought so many things from your company, and you have treated us with nothing but "I'm sorry but this is our process..." Do not get extended warranty protection. It's not worth the money you are giving to a corporation who is doing nothing to help the people that made them what they are. (Geek squad staff are only doing their job, and were very courteous, but the Best Buy the Company is a HUGE DISAPPOINTMENT.)

Great if you need it.Better to have and not need it than to not have it and need it, has always worked when I needed it.

seems to be a good purchase hope we dont have to use it

This product is an excellent choice. Do Recommend it.

This guys are very professional at their work .. highly recommended

Mr perfectionist for all ur house whole needs .. highly recommended

Got to have that extra protection plan it can come in handy

Got to have that extra protection plan it can come in handy

Great value and nice discount as a total tech subscriber

It's all a good to have insurance on appliances. For the incoming days, months, years.

Recommend replacement plans whenever feasible just in case.