Customer Ratings & Reviews

We’re glad to have the option to get a 5 year plan. We’ve had benefits from products needing unexpected replacement and the exchanges were easy. This is for our new washing machine. Unfortunately our 5 year warranty had expired two months prior to needing a replacement. It’s still worth it. We replaced a TV with a five year warranty at 1.5 years.

We purchased this protection plan and hopefully will not need to use it; however, it does give us some peace of mind knowing we have some assurance that we will not be hit with an expensive repair once the manufacturer warranty expires. We generally avoid paying for protection plans for every purchase we make; however, knowing it was backed up by Best Buy's reputation for exceptional customer service tipped the decision in favor of purchasing this protection plan. The option for 5-years and cost appeared reasonable in light of the money we had to spend on our original unit with a more limited protection plan that had expired.

Good samsung dryer, dries really fast i cant complain.

GeekSquad always stands behind the products. Service has been quick and efficient. If an exchange is required, that is also handled quickly.

It is high recommended to have at least 3 year protection

Good service,fast , Staff works quickly and helped me with the situation

We bought this unit and the gas dryer with steamer function several years ago. We never found the steam function on the dryer to do much despite the claims by LG. With the wash, there is no venting, the gaskets sealing the door double over and do not fully drain. Within 2 years this rather expensive piece of machinery is being replaced due to mold in the drum, the ENTIRE gasket of the door, and in the soap feeder tray. While front loaders are more prone to this, the LG units in particular seem more prone to this. While I INITIALLY had no complaints from the washer unit, I should not need to replace a washer of this price point this quicky. We own a medical clinic and took excellent care and maintenance of the units, which is even more frustrating given how much time was spent trying to keep it clean. I do not recommend this at all unless a few years down the road you like mildew mold smelling clothing.

The agents delivered and arranged my item in the laundry room

I haven't needed to use the 5-year protection plan yet, and hopefully I won't need to anytime soon. However, with the great value that I got at the Best Buy outlet, it was a no-brainer to go ahead and purchase the protection plan. For peace of mind, I would definitely recommend it to everyone.

Purchased the 5 year Geek Squad protection service for my new Samsung Washer and Dryer. Have not had to utilize this service for the appliances yet, however I have utilized Geek Squad in the past and they are awesome and I trust them to fix it when I can’t.

There were two agents that I spoke with during the purchase. There was a miscommunication regarding the installations and take away. On arrival, the delivery driver contacted the representatives and they worked together to alleviate my frustrations in making sure that the relevant parts were ordered and another installation and removal was scheduled.

I just love the size of my new washer /dryer from Best Buy.No need for abd adjustment.It was a perfect fit to replace my old washer/dryer.Since the dryer is ventless,I was left with a hole from the vent with no hose in it.I got a galvanized cover from Amazon ,priblem solved.

Is used constantly in my household, holds up just fine with daily usage & the wide range of settings is really nice

Definitely worth the purchase bought a dryer2.5 years ago it couldn't be fixed. So upgraded to a bigger better dryer thanks.

I ALWAYS get this coverage for any major appliance i purchase. If you have ever had to make a warranty claim with any major manufacturer, you know that its a HUGE pain in the rear and almost worthless because they really don't help. I was told by a friend about this plan best buy offers and how easy and great it was when they had to use it. Once he told me this, I have been purchasing all of my appliances with Best Buy and ALWAYS add the protection. I recently had to make a claim with my washing machine. They were so helpful. I owned it for two or three years and the buttons stopped working. They actually just replaced my washer with a brand new, bigger washer at no extra charge. I am so glad that I bought this coverage and will continue to do so!

Warranty is a must with anything i buy from any company ...

I am glad to have gotten a warranty on my mom’s appliances. Great price

I always purchase a Best Buy protection or extended warranty on just about all my appliances and high end electronics I purchase from Best Buy. I have not regret it once. Most times, I never have to use it but the few times I have, Best Buy protection or extended warranty support have been good to me and supported my purchase. I will continue to purchase each type of warranty on my purchases from Best Buy.

love my new washer and dryer combo, always a good experience at Best Buy.

CHAT AGENT UNDERSTOOD MY REQUEST IMMEDIATELY AND WAS ABLE TO PROMPTLY ADVISE AND SETTLE MY ISSUE.