Customer Ratings & Reviews

Worth the peace of mind. Haven't needed to use it.

This is must to have for all of your home appliances.

extra large capacity accommodates king sized comforters.

This warranty is a nigthmare. i had an appointment about two weeks ago for Friday 15th 12:00 - 5:00pm. and the repair man was a no show/no call. I called best buy customer service who had me on the phone for over 4 hours transferring me to different departments. They finally reschedule my appointment for june 19. The repairman comes by himself which is another big issue i told the reps repeatedly my washer and dryer are stacked. I had to send someone to my house to help him take down the dryer. I also had to have someone else disconnect the dryer. I have to now wait another week for the part to come in. It taking close to 4 weeks to repair this washer. I don't understand what this warranty covers. I've been a Elite plus member for over fours years. That's ending this year. I will never buy warranty from this company again.

5 year peach of mind for a few bucks no brainer!!!

From previous experiences they have been excellent.

Great price for a 5 year warranty on a washer and dryer

The way I use devices, I need this warranty. It covers operator error.

Fair price and thankfully I never had to use it. With it imo.

The lid lock went out on our LG washer. Called Geek Squad for repair. The repairs are done by a 3rd party. Technician came out, took pictures of the model and serial number and said he would have to order parts. It has been two weeks and still not parts. I have called the 3rd party (Goodman Networks) with no luck. Every time I am told parts are not in yet. They can not give me an idea to when the parts will be in, or even offer to find out what the status is. I called Geek Squad to see if they could get information from Goodman, but all they could tell me was Goodman had ordered parts. So here we sit, broken washer, no parts, no idea of when it will be repaired and no one at Geek Squad or Goodman Networks can help. Not a good experience. Should not take over two weeks to get a washer repaired. Why pay for a protection plan if you can't get timely service

Wouldn’t buy anything without Best Buy’s warranty it’s the best

GeekSquad has always been helpful and process is easy.

Great to have the extra security of a service plan.

Purchased as last Maytag washer stopped working within 4 years. We were encouraged by repairman to always buy protection on washers and dryers as their working life is not very long.

I would definitely recommend this with your purchase.

Have not used the warranty yet. Really satisfied with my purchase.

Not showing up for in-home service appointment. The communication is only with the call center and they look at the screen with the same information the you see online. The agents at the Gig Squad call center just follow the protocols that let us running around.

Very professional, and extremely helpful so with any question I had.

Was never able to resolve my issue with the machine in spite of countless - altho had something like 25 job numbers - calls. Received conflicting information, false information. Calls were not returned and the technician who showed up had no idea why he was there - thought just to "check out" the machine. Just looked at it. Did not examine the hook up. Seemed to not understand what I was saying. I had described the issue in detail to 2 customer service reps who apparently never passed this along. This tech told me to replace it. Ultimately I cancelled the order. Have never had such terrible customer service. Incompetent and dishonest.

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