Customer Ratings & Reviews

service and support was exceptional for this product

after having terrible events happen with best buy and the insurances protection plan, and items, i believe that best buy has a good idea and how they want to follow through the warranty that patrons purchase, but do people want to purchase a washer and dryer again from best buy after getting terrible customer service, damage to his property from installation and neglect from technicians much needed service. worst part is that this has not been the only item or time that best buy has not followed through with the geek squad protection plan at all.

You never now when you will need it. It's a myst have.

Must have with any appliance always get the warranty

Haven't used it yet but it gives my wife peace of mind!

Washers are expensive. Makes sense to insure them.

It’s really 4 years. The first year BB refers you right back to the manufacturer’s warranty. Where does BB get off calling it 5 years??

Seems like a good value for an expensive appliance.

Get it if it's for you. Could save costly repairs.

Nice to know they can fix my mistakes. Great value.

Great for people interested in actually completing multiple purchases. I didn't really use it

It has options that I was missing in my other (New) machine! I like the agitator, no more white goop on my clothes! And I can manage the water levels so it cleans far better, without residue, hallelujah, you can actually really rinse out the clothes.

I will recommend this , they are serving profesionally

Absolutely the worst and a total waste of money. Made 2 appointments to have by Samsung Dryer repaired, not even 2 years old...which is junk as with many products made by Samsung. Part of why I purchased the Geek Squad protection. Both of those appointments were cancelled by whomever at Best Buy without my knowledge. The last attempt, despite getting a confirmation text, no one bothered to show up to repair the dry nor did anyone give me a courstesy call to notify me of the cancellation. These 2 attempts don't include chatting on line with an "agent", whome claimed they made an appointment. When I called Best Buy they had NO record of an appointment being made. My next step if they fail to show again, which I am confident they likely won't show, is to contact the BBB. Save your money folks.

The washer looks nice but when it washes it just washes different than others and im not liking it as much as i wanted to.

Currently on hold with with best buy as i type this. This will be my 7th attempt at trying to get someone to come out and check the washer, getting run around and missing work because of geek squad incompetence. Seriously please do not buy extended warranty, u was told that it was simple just call or stop buy best buy geek squad desk and they will take care of it. Turns of best buy just sells warranty but its for third party. Its false advertising calling it geek squad warranty, when it has nothing to do with geek squad.

I purchased a Maytag washer and dryer pair ,and I have always gotten very reliable service from my previous set. I probably don't really need it for this product, but its for my nerves and fear of the unknown and the what if happens.

I haven't used the product at this time and hopefully I won't need it in the future but I purchased it for extra coverage just in case something goes wrong with my washing machine.

Not sure why I bought this, I still haven't use it yet. Let hope if I do it will cover.

takes 90 minutes to dry clothes,delivery scratched the whole front up /not even a year and it needs repaired.and then scheduled a repair and it got canceled before they even came .i will buy one from lowes