Customer Ratings & Reviews

If these are the people I had to call when the delivery went wrong over and over, and over again- then they are terrible. They never acted like they could help me. I was told I had a specific agent, yet I could never reach her. I kept being passed around and never helped. A month later they sent me $200 to make up for the mess, but I would have preferred to have good customer service and feel like a valued customer the first time around. Thank you for the refund though.

VERY EXPENSIVE. 20% OF THE PURCHASE PRICE. I BOUGHT BY MISTAKE, THEN RETURNED IT

Drys pretty good and also isnt very expensive . I would reccomend . Its no hydro dyson but it ll get the job done

I had a warranty and was happy to be protected for 5 years. A little over three years our washing machine stopped working. It took 2 weeks for a repair person to come tomour house. And then after sn adfitional 10 days and another part ordered, they deemed the washer unfixable. They are replacing the washer but next availble is another two weeks away. We have 6 people in the house and over a month at the laundromat has been expensive. Had i gone out on day 1 and bought a new machine i wouldn’t be out any more money than waiting for Best Buy to fulfill their warranty.

Wasn't happy when I was told I would have to pay someone to come out to look at a washer and dryer that was purchased and within it's return policy. Luckily I went back to the store as the "online agents" were not willing to help.

I haven't had a chance to use it cause it only been 2 yrs

In Jan 2024, we purchased a GE Profile washer/dryer at Best Buy along with a 5 year warranty policy. When a problem emerged with the washer/dryer, we attempted to use our warranty and Best Buy said our warranty was cancelled with no notification or reason why the warranty was cancelled. The warranty cost was refunded to our Best Buy credit card without any notification. When we attempted to clear this up, Best Buy refused to honor the warranty or accept the payment.

THE MOST ABSURD SERVICE EVER! We had this product less than 30 days and called because it was not working and wanted a refund or replacement of another set. Best Buy said to wait for their call from sending it up to upper management. When the call came, they said we are sorry it's 3 DAYS PAST YOUR WARRANTY! WHAT? We called you before that. Every tech has been to fix it now for the 7th time in less than a year and it still doesn't work. This company will never purchase another product so much as a USB charger cord. I don't care if I am dying of thirst, and they are outside giving away water...NO WAY. THE RUDEST CUSTOMER SERVICE.

I buy all of my electronics from best buy, and this is the first time I have had to call for service on my washer and dryer. Got up this morning and the washer wasn't working... no worries, I purchased the 5 year protection on my washer, so I'll just call for service. Simple, right? No...... Turns out geek squad is out of my service area and they are contracting out to a contractor so it's going to take an entire week to get someone out here. Going on vacation on Saturday, so they tell me to call when I get back from vacation. Whats the point of paying $250 for protection when they can't get someone out for service. Won't purchase anything from best buy that I can't carry back to the store (about 5 miles from my house).

I'm not satisfied with this set at all, doesn't clean like a washer should, the dryer should have a steamer

Bought a Maytag Washer 04/13/2022. A week ago on 11/13/2024, about 3 years later Washer would not work. Got an error code F7E1, to call repair. So I called Geek Squad because I had a 5 yr. Warranty protection. Said it would take one week. They arrived a week later and said it would take another week to get part and said no guarentee that part Main Control Broard would fix it, only it would give them information needed to fix it. Now we can't wash for another week, it not longer. I will never buy a warranty from Best Buy again.

Worse experience ever! Never have I ever scheduled an appointment for service to not he given an appointment timeframe until the day of the appointment. Then when asked if I am not available when I receive that timeframe what happens, I was told I would have to call back and waste another hour of my time to try to reschedule and wait another 48 hours for that timeframe. This not acceptable nor does it work for working class people with busy schedules.

Less than abyear, the washer is not draining. By not drainining, my electricity bill increase as an additional step -- drain and spin has to be done. Thank goodness I purchased Geek Squad, but sad I had to use it.

First time using geek aquad, will see what happens.

I need assistance on this product i bought it show a word SUd whuch i don't really known and is washing at all.

We will see haven't used them yet to be determined

I don’t suggest purchasing this or any appliance from Best Buy. I have been without a washer for going on a month because they “can fix it”. This is out of control. There is no reason to purchase a warranty when you will be forced to take off work multiple times just for your appliance to never be fixed or replaced. I have spoke to many agents that “understand my frustration and feel horrible” but are doing nothing to rectify the situation. Total waste of time and money and I will make sure every person I speak to and every review I can leave knows this.

Overall a great washer , just dont like the fact that it gets moldy on the rubber part

I bought this warranty just to be safe in the hope that the new computerized washing machine does not fail but if it does…well hello geek squad

So, since March of '23, after realizing that they did not add the warranty back to my washer unit that they broke and had to replace, I have called numerous times and have been told that they sent the request off to a different department that will call me back and they never do. Only having to keep repeating the process for no conclusion. I even have a number to call for the person who attempted to fix my order and she will not answer my calls or call me back. All I want is my warranty added back so I don't have to deal with best buy anymore since my problem started in Feb of '22