Customer Ratings & Reviews

been with out use of my washing machine since june they tried to fix, well that didnt work so now i am waiting till october 16 2025 for delivery on a replacement 4 months without a washing machine, ridiculous.

Replacement is good but hate that you have to purchase again if you use it once. I thought when you paid for 5 years it was for 5 years

LG setup Wi-Fi no instruction. I need LG support. But nothing . Also use LG cost more times and more money than Samsung

Probably didn’t need the warranty but since Inwas replacing a broke machine. I figured I’d get the warranty

Sure, the price is kinda high, especially since you probably just dropped a lot of money on the actual item/appliance you want, but the piece of mind eases the high price

The warranty is good, but they don't usually offer it past the initial stage. I buy items in the open, scratch and dent aection, so I usually buy the warranty just in case.

Long Wait to get a technician on the phone. Call dropped after long wait. Had another Lon wat for representative. Earliest appointment was a week later. Technician from Dependable who came told me Best Buy installed inflexible exhaust hose for dryer which should have been a flex hose. He then said he did not replace hoses. Fortunately he was able to reattach existing hose. I’m very disappointed in the service.

Had a problem with my washer and after some arguing they took care of the issue.

Actually I do not know how to use it I did not even know I got it Good to know What can I do with it ? I had to pay my new tv installation recently and I had to pay my cooktop repair 2 months ago So does it worth it ?

Geek Squad came out to look at my GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Combo Electric Washer & Dryer with Ventless Heat Pump Technology - Carbon Graphite. Guy had no idea what he was doing. Was at my house for about 5 mins. He just said it's normal to take hours to dry for this type of machine. If I didn't have the warranty this lack luster visit would have cost me 125 dollars.

I purchased the five-year protection for my Samsung oven. The first time I called to have someone come out and fix it and they didn't show up. A second appointment was scheduled and they didn't show up. Then, out of the blue, someone from A & E Whatever shows up unannounced and without an appointment two weeks later. I am never, ever getting Geek Squad protection. They can't deliver the service. The person who shows up will be some third-party "partner."

great service the agents are very professional and moved my old washer where i asked them to

I had problems getting my refund/exchange done by several agents. It was a "pass the buck" type thing. My original purchase of the broken Insignia washer was on 8-2-21 and the exchange was done on 8-15-21. I received my new Samsung on 9-8-21. I was given a compensation of one amount and then the next Geek Squad agent and his manager on the day of delivery refused to honor the prior Geek Squad agents amount. They blamed the computer system for the much lower compensation. They told me I would receive a call back once the washer showed as delivered in the system. That was two days ago. No call back and no compensation. If I could give them a 0 star rating, I'd do it twice

Horrible service. Do not purchase. We purchased a washing machine and the geek squad 3 year. the washer does not work at all, and they will not help whatsoever since it is under the manufacture warranty. we have went back and forth with the manufacture trying different things for 2 months and the geek squad will not help. A waste of $200!

I bought washing machine on March 15,2020. I took Geeksquad protection for 3 yrs. my washing machine stop working on July 1 st week and and I called Geeksquad and technician came and cannot fix the problem. Geek squad technician gave third party contractor number to fix it. They came few time and couldn’t fix it. Now one month is over still washing machine is not working. Worst service from geek squad.. I never recommend it

Had to purchase the protection plan for 3rd time in one year because the washers keep breaking down and have to be replaced! Was told the protection plan would be refunded this time so I added it again now they say they can’t refund it! Nothing but liars and thieves at WorstBuy! The call was recorded so they can verify I was told it would be refunded but they still won’t because they said it was misinformation!

Payed for a new washing machine & It arrived broken after installing it wouldn’t work so they replaced it a week later with an LG washer but canceld my warranty with out my knowledge. Claimed they didn’t know I still wanted the warranty, of course I wanted the warranty I just wanted a brand new washing machine that actually worked now a year later the washing machine had stopped working and there nothing I can do about it. Agent admitted it was a mistake on Best Buy but there’s nothing they can do about it.

The wait at the Geek Squad desk is too long. Even when you make an appointment, this service time is still long.

No one EVER CALLS YOU BACK!! IVE BEEN WITH NO WASHER FOR 3 weeks!!! ALL I NEED IS A REPAIRMAN TO COME FIX IT OR JUST REPLACE IT! I’ve been put on hold so much! Same steps 4 different times 4 different people all say the same thing. SOMEONE WILL CALL YOU just wait 6-48 hours EVERY TIME.

The agents took forever to install and left without showing us how to use it.