Customer Ratings & Reviews

Scammers. Took money from me without doing their job.

This is a joke. I wasn't made aware that I was paying to be outsourced. I have had nothing but problems with the Maytag dryer snd the techs (yes, i have had to xall several times) dont know what they're doing plus they dont know how to order parts or what to do with them once tgey get them

Do your research about this company. Communication is lacking and follow-up is worse.

Slow but ok service....I would by from them again.

Long story short took 3 attempts to get a working dryer... The communication between me, the installer, geek squad was absolutely terrible... Had to take 3 days off of work so that cost me money on top of the cost of the products... Never again will I buy an appliance from Best buy

Always purchase protection plan on big ticket items or ones that cost alot to fix. Avoid the headaches.

It seems it's tough to get the Geeks to respond. Disappointed.

Instead of a simple pamphlet. (as home Depot does), You have to web search it for a PDF, and down load it. Its 16 pages of legalize. Should be more tailored to appliances and much simpler.

Fits perfectly where we wanted it. So far, no problems.

I bought this for dryer and washer i bought from best buy and dryer comes defective out of box. I called geek squad protection and they hooked me to a local repair service since best buy do not have appliance repair technician available in my area. its been 3 week and now i am reliance on local repair server who are not setting up any appointment!!

This just gives some extra peace of mind for things that just don't last as long as they used to.

It all depends on the Technician degree of skills. If you don't tell them exactly what is wrong, they will simply do as little work as possible, and not fully fix your product.

I bought this for my washing machine, a few months in and I'm already having problems with it. Now qeek suad is telling me they can't do anything and I have to send it to the washing machine company. Why buy this expensive warranty if I can't use it???

Return it because bad worker that didn’t want to install washer and got refund on washer and protection plan

They take too long to respond. No one is quick on there feet

I had to purchase a new product and new protection plan for a product taht was delivered twice defective. The rep submitted the request to cancel and refund the protection plan of the original product but Best Buy canceled the protection plan for wrong product, the product i currently have. Which resulted in another phone call and over 2 hours on the phone to get a case opened to reinstate the plan for the product I have and cancel the plan for the product returned.

When i bought my washer i was not given any ppw explaining how the protection plan works. I was told i could access it off the info on my receipt. Today i got out my receipt, got online. It shows me what I purchased and when it was purchased, does nOT show me HOW to access it or where to go to schedule service. But DID want me to add a “review” about the service protection. For what it’s worth, this is it. Idk how the protection plan works, I have to wait for a store to open, so i can call a phone # that routes to someone in another state that’s not even IN a store location to give me answers….

We will wait for the end of Corona to get appliance repaired

No so good product . I had issues with the washer a few months after I purchased the pair. The barrel makes a load noise when washing clothes. I will be calling tghe Gekk Squad shortly to see what could be done.

Piece of mind from bestbuy... a bit tedious to schedule an appointment though.