Customer Ratings & Reviews

Geek squad is worth it. It covers way more than other store warranty/protection plans and is also a lot less expensive.

Excellent customer service they installed my stove really quick with no problem

Used it 2 months within getting my dryer comes in handy.

What a great protection plan! I wouldn’t want to have anything else

Love it- no issues at all. And the song at the end of a cycle is super fun!

I have peace of mind I don’t have to worry about the product

Protection plans are always a good idea with today appliances and the potential for electronic problems

Everything Excellent , explain , desmostration and function

havent taken my dryer in yet, that's gotta say something bout quality, que no?

Hoping I do not need to use this. But it was the best price from other companies and seems like I have good coverage. Will not really know till I have to use it.

Excellent service.respong quick and help you out a lot

in today's world, they are putting so much tech into one item, it is not about if it will break, it is about when.

This warranty has already paid for itself. Great service and great coverage.

always get on big items like appliances. it is always worth it in the long run.

Do to the recall I had on samsung. i made sure to purchase the warranty. You never know when you might get a lemon

Within a month or two of this product being delivered and used, we began experience issues with the washing machine leaving a musty and moldy smell on all our clothes. However, because the product was outside the 15 day return policy, we were force to contact Geek Squad for further support. Geek Squad said that they could not find anything mechanically wrong with the product (despite their tech saying that he could totally smell the musty and moldy smell on a piece of clothing) and said that we should contact LG for further support. We attempted to contact LG and they blamed all issues with the product on the fact that the state laws in CA require energy/water efficiency, user error (despite the fact that we complied with all their recommend suggestions on maintenance (back to back tub cleans, use of special sanitizing product, wiping down machine, leaving door open, and using recommended laundry detergents, etc.), plumbing issues with our house (despite the fact that the house is a new construction home built in Sept. 2021) and water quality issues (despite the fact that we purchased a whole house water filter for our home specifically to eliminate this as a factor). Finally, LG stated that we need to run with all washes and tub cleans some type of laundry sanitizer product. While this suggestion did eliminate most of the odors coming from our clothes, I did not buy this product with the expectation that I would be forced to use laundry sanitizer product on a regular basis to keep my clothes from smelling after each wash. Moreover, using a laundry sanitizer product on a regular basis did not eliminate the smell completely. After LG ignored our cries for help, we turned back to Best Buy/Geek Squad because of our extended warranty on the washing machine that we purchased for nearly $500. Best Buy/Geek Squad continually shuffled us back and forth between different personnel, some who promised a return or exchange of the machine only to be told later on that particular personnel did not have authority to authorize a return or exchange. I called the manager from the store we purchased the product from and he ignore our pleads for help. The bottom line is this, Best Buy, Geek Squad and LG do not care about customer satisfaction or stand by the products they sell. A washing machine should make your clothes smell better after use; not worse. Moreover, LG has had major lawsuit in the past over the same exact issues with their front load washers in the past. I have been a loyal customer of Best Buy for years. I’ve spending thousands of dollars with this company, but after this experience, I think I will be looking for other venders to buy electronic products.

The agent did a great job at installing the machines.

The geek squad is always a great value; their service is always a good value.

Bought an open box electric driver and sales associate suggested the warranty.

I haven't got to use it yet but I hope it works out.