Customer Ratings & Reviews

Just purchased so haven’t had to use this. Will just have to wait.

Just through it in, never checked to make sure the water was running or gas was connected. Little box on washer don't stay together unless there is a piece of tape holding it, well that explains why it was never taken off. Yes, still waiting for them to replace it, but because I am in the Medical Field they won't deliver it, during my hours and don't deliver on a Sunday and that's the only day I'm off. Other than that, I guess I'm suppose to tell patients family members and patients " I'm sorry I can't take care of you because I have to wait on Best Buy!" Yeah... No! I don't think so... suppose it was your family member! You wouldn't like it and would do every thing in your power to get me fired!

The wait at the Geek Squad desk is too long. Even when you make an appointment, this service time is still long.

Slow work , they come later to fix the machine Deuer

Haven't used yet, so giving an average rating. Bestbuy support was awful though, hope this department stays on par

As with an protection plan over priced. If you just set that money aside and add a little each month or year, you can just buy brand new again.

This protection is garbage! They take there sweat time. Its been over a month still sitting on a washing machine that is known by Whirlpool as defective.

I am currently having trouble with my dryer and every time I call the number to set up an appointment the automatic services hangs up on me. This review is from 3-Year Standard Geek Squad Protection

Actually I do not know how to use it I did not even know I got it Good to know What can I do with it ? I had to pay my new tv installation recently and I had to pay my cooktop repair 2 months ago So does it worth it ?

Do your research about this company. Communication is lacking and follow-up is worse.

Good things covered throughout plan, bummer that the plan doesnt rollover when getting an exchange.

Had to purchase the protection plan for 3rd time in one year because the washers keep breaking down and have to be replaced! Was told the protection plan would be refunded this time so I added it again now they say they can’t refund it! Nothing but liars and thieves at WorstBuy! The call was recorded so they can verify I was told it would be refunded but they still won’t because they said it was misinformation!

The geek squad is great but sometimes best buy as a company does not stand by their warranties

If I could give this company a no star I would ghs as in Goodman home solutions! geek squad needs to cancel there contract! First they canceled my appointment 3 times to come look at it so I lost a total of 3 days work. Getting to talk to a supervisor is absolutely impossible then wanted to order a part without even looking at it. Comes and lifts lid and leaves takes another week for part to come and then I have to schedule another app so another day off work

Probably didn’t need the warranty but since Inwas replacing a broke machine. I figured I’d get the warranty

LG setup Wi-Fi no instruction. I need LG support. But nothing . Also use LG cost more times and more money than Samsung

Replacement is good but hate that you have to purchase again if you use it once. I thought when you paid for 5 years it was for 5 years

Payed for a new washing machine & It arrived broken after installing it wouldn’t work so they replaced it a week later with an LG washer but canceld my warranty with out my knowledge. Claimed they didn’t know I still wanted the warranty, of course I wanted the warranty I just wanted a brand new washing machine that actually worked now a year later the washing machine had stopped working and there nothing I can do about it. Agent admitted it was a mistake on Best Buy but there’s nothing they can do about it.

great service the agents are very professional and moved my old washer where i asked them to

Had a problem with my washer and after some arguing they took care of the issue.