Customer Ratings & Reviews

Sure, the price is kinda high, especially since you probably just dropped a lot of money on the actual item/appliance you want, but the piece of mind eases the high price

Long Wait to get a technician on the phone. Call dropped after long wait. Had another Lon wat for representative. Earliest appointment was a week later. Technician from Dependable who came told me Best Buy installed inflexible exhaust hose for dryer which should have been a flex hose. He then said he did not replace hoses. Fortunately he was able to reattach existing hose. I’m very disappointed in the service.

The warranty is good, but they don't usually offer it past the initial stage. I buy items in the open, scratch and dent aection, so I usually buy the warranty just in case.

I had problems getting my refund/exchange done by several agents. It was a "pass the buck" type thing. My original purchase of the broken Insignia washer was on 8-2-21 and the exchange was done on 8-15-21. I received my new Samsung on 9-8-21. I was given a compensation of one amount and then the next Geek Squad agent and his manager on the day of delivery refused to honor the prior Geek Squad agents amount. They blamed the computer system for the much lower compensation. They told me I would receive a call back once the washer showed as delivered in the system. That was two days ago. No call back and no compensation. If I could give them a 0 star rating, I'd do it twice

I purchased the five-year protection for my Samsung oven. The first time I called to have someone come out and fix it and they didn't show up. A second appointment was scheduled and they didn't show up. Then, out of the blue, someone from A & E Whatever shows up unannounced and without an appointment two weeks later. I am never, ever getting Geek Squad protection. They can't deliver the service. The person who shows up will be some third-party "partner."

They can’t even manage to deliver goods, pick up defective merchandise they knowingly sold a customer. Making it a fire and safety hazard for months as the customer had to store Best Buy’s defective item. They made me waste hours at a time to schedule at least 7 pick up appointments to cancel day of, never show up, call and say they were on the way yet they never showed. The customer service reps hang up on you.

I bought washing machine on March 15,2020. I took Geeksquad protection for 3 yrs. my washing machine stop working on July 1 st week and and I called Geeksquad and technician came and cannot fix the problem. Geek squad technician gave third party contractor number to fix it. They came few time and couldn’t fix it. Now one month is over still washing machine is not working. Worst service from geek squad.. I never recommend it

Do not waste Your money. I was informed noise is not covered. We know noises come from a malfunction or natural sources. This is a washing machine. Brakes makes noise you check to see the cause. They did not bother to come and see the cause of the noise…

The agents took forever to install and left without showing us how to use it.

Seems like a waste of money if you just buy protection plan with your products it’s cheaper!

The GE GAS Dryer was never delivered . neither the install was performed . completely unprofessional and unreliable service and very unprofessional customer service who has no clue what's happening to my order . the order was placed on March 20th 2024. its been over a month .and i still haven't received the product . HOW CAN THE WARRANTY ACTIVATE WITHOUTH THE PRODUCT NOT BEING DELIVERED AND INSTALLED

I bought, this washer along with the GEEK SQUAD service plan, 3 months into it, it stop working. Called the company they said unplug and start it up again. Didn't work. Get the run around trying to get it fixed. Called Geek Squad they told me to bring back to the store. REALLY what kind of answer is that. I NEVER WOULD HAVE BOUGHT A GEEK SQUAD PLAN IF THAT WAS THE ANSWER,

BB cancelled my protection plan when my appliance was unable to be installed. Please note that the item was indeed delivered and at my home. They also cancelled my installation instead of rescheduling. All of which is absurd. Now my I've had to repurchase and the protection plan is not showing on my account.

Really hoping I won't have to use it but if i do I'm glad that I have it!! Would be my luck something breaks.

Worst service ever. They never call back and give incredible attitude when talking to customer. I will never go or recommend Best Buy to anyone. Writing a terrible review anywhere I can. I am still with out a resolution. He cane and installed it and never checked it. Had him come back and he said he took care if it and never even turned the water on or checked it. Was still leaking bad and flooded my apt. Never again. Best Buy is the worst

Best Buy apparently can't cover repairs on my Samsung washer... they refer you back to Samsung. I even asked the rep "so what's the point of buying this?" all she could say was "yeah, I get that question a lot..." As far as I can tell, I purchased a protection plan that doesn't cover anything. Samsung will then lose your support case multiple times and you're left with a broken, new washer.

It was not easy to get support from Best Buy. After 3 hours of waiting on the phone, I was able to connect to a real human and get the help I paid for

I wont need to use this anytime soon which is why only a 3 star. Glad to have the protection when I need it!

Did not like the washer. Clothes never smelled clean

Greek service was good when I needed service it was easy to make an appointment for a convenient time.