Customer Ratings & Reviews

I haven't had to use and hope I don't. Better to have and not need than need and not have

Haven't used the service as of yet. good to have with all the electrical components in appliances now days.

Washer was installed correctly and fast. Having an issue with getting dryer fixed. If I call and tell you there is a heating problem why would you not send a technician out with parts to fix common heating failure issues. The fact that I have to miss 1 day of work for you guy to come out for an assessment, and miss another day for him to come back out once the parts have been ordered is ridiculous. And if those parts don’t work that’s another of missed work for me so he can try a third time.

RECEIVED GAS DRYER DELIVERY ON 3/11/2021, WHICH THE BACK OF IT WAS COMPLETELY DAMAGED. THE DAY THAT I PURCHASED IT FROM BEST BUY IN STORE, I WAS TOLD THAT IT'LL BE DELIVERED BY BEST BUY & NOT A 3RD PARTY DELIVERY COMPANY, WHICH IT TURNED OUT THAT'S WHO DELIVERED IT. I ASKED THE DELIVERY GUY'S NOT TO BRING IT IN IF THE GAS LINE ISN'T LONG ENOUGH, BUT THEY BROUGHT IT IN ANYWAY; THAT'S WHEN I SAW THE BACK OF THE DRYER COMPLETELY DAMAGED. I WENT BACK 2 BEST BUY STORE 2 THE VENTED SYSTEM/GAS LINE/SET UP RETURN PICK UP & REFUND WITH THE MANAGER (SINCE APPLIANCE MANAGER WAS ON VACATION AT THAT TIME.)! THE SOONEST IT COULD BE PICKED UP WAS WEDNESDAY (3/24/2021) BETWEEN 12:00-8:00 PM, BUT IT END UP BEING PICKED UP EARLY ON THAT DAY AROUND 11:05 AM INSTEAD.

Haven't needed yet so it's kind of hard to rate at this point.

Haven't needed yet so it's kind of hard to rate at this point.

Return it because bad worker that didn’t want to install washer and got refund on washer and protection plan

will let yopu know. Hopefully we won't have to use it...Probabl;y wastyed my $$$$

Buy 5 year when washer machine broken. Call them. They don’t come fix and take so long for appointments If anyone know , please concern and don’t buy appliances at bestbuy due to Greek Squad not helpful like other

We took delivery on the LG Wash Tower and after one use, noticed a LOUD squeaking noise. We thought perhaps it was just new and needed a few cycles to work out the kinks, but noticed the sound persisted. After contacting Geek Squad, they offered to send someone out but made us wait 2.5 weeks for the appointment; only to CANCEL on us during our service window that day. They never contacted us to reschedule the appointment. So far, the service has been terrible, especially since we still have a defective washer and dryer due to the poor installation.

i am happy that they offer this! i always buy this regardless of what i get. anything technology wise i buy a protection warranty

If your appliance is less than a year old, you get the run around trying to get something taken care of. You call geek squad, they then tell you to call the manufacturer, who then gives you the phone number for someone local to deal with. Really? Three different calls to take care of it. Not good.

Not sure whether this protection is a wise investment. Kinda leery of these protection packages. Your mileage may vary. Be warned!

Haven't needed to use it yet, pricing could be much lower

The washer was delivered with NEW hoses not correct for our hook up but they installed any way. The machine slams and bangs when filling with water. Three attempts to fix and still same problem. Never had problem with old washer same brand and old hoses. Best Buy refuses to assist and the credit for inconvenience of $70.00 has never been seen. They dont care.

We hope to never use this. But having the assurance that is there if needed.

Sometimes if you purchase brand new appliances it's not recommended to includes this plan.

Cant really review what I haven't needed to use and hopefully wont.

Geek squad is ok I wouldn’t say the best at what they do if you have a problem.

I give a one star because there wasn’t an option for zero stars. I had geek squad protection on my old dryer and it broke down. I fought with bestbuy for two months to get it fixed. It was found to be unfixable and I got credit to get a new one. When I went to the store they refused my credit and sent me away. Causing me to fight to get that fixed. Also anytime you call best buy plan on being oh hold for an hour or more. It’s a joke and bestbuy is a joke.