Customer Ratings & Reviews

havent used it yet as product works!!!!!!!!!!!!!!!

Got it haven't used it, only time will tell but hopefully will never need it

at five years, appliance broke. hassle to get fixed, service to fix unreliable. took about 2 weeks to get someone out to look at it, then another month to get them out to fix it, this was after one appointment being a no show. rethinking where i will be buying my next appliances and warranties

I normally skip these warranty programs but dryer parts are expensive. It's odd to pay for something and hope you don't need to use it.

Geek squad service seems to be limited. I used service one time and now that I need to use it a second time, I keep being told that someone is going to call and the last message I got was that there was no one available to do a in home repair and that they would decide what options were available. After two months of product not working, I am losing hope on service program. I do not see a sense of urgency on Best Buy's part.

Customer service is unaware of the inventory details, they place a delivery order without having equipment available, for two weeks, they changed the delivery date more than 4 times, they place a delivery date after 2 months of the purchase, with no option for more alternatives . In short, I will not buy another device at Best Buy again, and I will never recommend it.

Purchased a whirlpool cabrio washer and the worst product ever. i only had for 6 years and the bearings are gone. The Geek Squad coverage only covers if the manufacturers warranty still covers the item. we were told the parts are not covered even though the warranty states the machine is covered though 2024. Be careful!!

The installers hooked up new washer dryer said it is defective and they left it not working got in their truck and left without communicating anything to me. I called geek squad as I had purchased 5 year protection plan and they told me to find my own tech since they had nobody available for several weeks.

acquire it because it is a digital and electronic washing machine. and the microwave too

This is a joke. I wasn't made aware that I was paying to be outsourced. I have had nothing but problems with the Maytag dryer snd the techs (yes, i have had to xall several times) dont know what they're doing plus they dont know how to order parts or what to do with them once tgey get them

Barely had a year and now it holds my clothes hostage and doesn’t rinse or spin them. Rather disappointing for what these cost!

I've never used the Geek Squad for installation. This must've been a BBY freebie.

Have not yet had to use the service so I don’t know what to rate

Feel better having extended warranty on major appliances

too early to tell if the geek squad purchase will be beneficial.

The dryer part of my new very expensive LG washer/dryer now does not work properly. I called and have to wait until April 16th for someone to come out!!! That is 21 days of a dryer not working properly that could even cause a fire or something for all we know.... faster service is a MUST!!

We usually never get an extended warranty but it seems so many washers never last very long with out problems.

Too early to tell if the geek squad purcase will be beneficial.

Already had issues with my washer within 3 months of purchase. Called geek squad and they set up an appointment. I took off of work and the same day of appointment, the tech called me and said he’s not coming because the Maytag washer is under manufacturer warranty. Can’t figure out why customer service didn’t tell me on the phone so I didn’t have to waste a day off of work. Shame on geek squad!

Never used this before but i bought it just in case we need d it on the things we bought for protection