Customer Ratings & Reviews

Never use yet but was good with other stuff we have

We have had the worst experience ever with this service. We have been trying to get our dryer fixed for the past 2 years. The companies that they send to make the repairs are terrible. They don't communicate well with the customer, provide little information on the problem and in our experience, broke our dryer completely.

We shall see. Hope it is not needed, but peace of mind is worth it.

Installed new dryer. Left the dryer hose too long and crumpled it into the wall. Called and someone was supposed to come out that day. No one came out until the following week. Geek Squad blamed a 3rd part and the 3rd party blamed Geek Squad. I’m still waiting on the manger to call me back.

It all depends on the Technician degree of skills. If you don't tell them exactly what is wrong, they will simply do as little work as possible, and not fully fix your product.

Long story short took 3 attempts to get a working dryer... The communication between me, the installer, geek squad was absolutely terrible... Had to take 3 days off of work so that cost me money on top of the cost of the products... Never again will I buy an appliance from Best buy

I had to purchase a new product and new protection plan for a product taht was delivered twice defective. The rep submitted the request to cancel and refund the protection plan of the original product but Best Buy canceled the protection plan for wrong product, the product i currently have. Which resulted in another phone call and over 2 hours on the phone to get a case opened to reinstate the plan for the product I have and cancel the plan for the product returned.

Instead of a simple pamphlet. (as home Depot does), You have to web search it for a PDF, and down load it. Its 16 pages of legalize. Should be more tailored to appliances and much simpler.

Slow but ok service....I would by from them again.

It seems it's tough to get the Geeks to respond. Disappointed.

I brought this washing machine in January 2024,now it leaking from the bottom called bestbuy mind u still in warrant and their saying to me call whipool for repairs,then when you call u on hold fir over a hour,getting tired of bestbuy

Always purchase protection plan on big ticket items or ones that cost alot to fix. Avoid the headaches.

Fits perfectly where we wanted it. So far, no problems.

I bought this for my washing machine, a few months in and I'm already having problems with it. Now qeek suad is telling me they can't do anything and I have to send it to the washing machine company. Why buy this expensive warranty if I can't use it???

I bought this for dryer and washer i bought from best buy and dryer comes defective out of box. I called geek squad protection and they hooked me to a local repair service since best buy do not have appliance repair technician available in my area. its been 3 week and now i am reliance on local repair server who are not setting up any appointment!!

This just gives some extra peace of mind for things that just don't last as long as they used to.

They take too long to respond. No one is quick on there feet

Not sure why I spent money on this…. My washer broke after 3 months of use. I contacted Best Buy who told me I had to go direct to the manufacturer anyway.

When i bought my washer i was not given any ppw explaining how the protection plan works. I was told i could access it off the info on my receipt. Today i got out my receipt, got online. It shows me what I purchased and when it was purchased, does nOT show me HOW to access it or where to go to schedule service. But DID want me to add a “review” about the service protection. For what it’s worth, this is it. Idk how the protection plan works, I have to wait for a store to open, so i can call a phone # that routes to someone in another state that’s not even IN a store location to give me answers….

No so good product . I had issues with the washer a few months after I purchased the pair. The barrel makes a load noise when washing clothes. I will be calling tghe Gekk Squad shortly to see what could be done.