Customer Ratings & Reviews

When it works it works Works well sometimes………..

I haven't had to use it but so far so good, until needed!

Haven't used it yet,let's see what happens when it breaks down?

Based on the cost over the span of five years, this appear to be reasonable.

We paid for a five year plan. Our LG washer started rusting in under a year, and they won’t cover it. They say they don’t cover rust. I’ve lived here for 17 years and this is my third set and the only piece that has ever rusted and in only 1 year. I won’t buy geek squad (no) protection again.

Took forever to schedule geek squad to see if the machine would fit or work after it was delivered. Canceled appointment and returned machine.

Had this washer for one year and I have had to repair it. Now they are replacing it. Said it couldn't be fixed. And this has not been easy. I have been going back and fourth since Jan. And here it is May and still do not have a working Washer.

It was great for the game and the purpose and purchase

I initially purchased my dryer and coverage in 2022. Since then ive had to have 3 dryers delivered to my condo due to poor customer service. There has always been a lack of communication on product availability and just poor customer care. I would definitely not recomment both

I had some questions and they answered them like they Googled everything. I can do that. Too bad I paid money for this.

it;s good price for a warranty, $59 for 3 years, not bad

Good support service to ensure protection of your device

Our 1 year old whirlpool dryer stopped working and geek squad has been a terrible experience for us after going for almost 2 months with no dryer, 5 appointments (3 of which they called to postpone) they have only gotten it working to 70% of continued drying. I’m afraid we might have wasted our money on this seems like they aren’t as knowledgeable and as good as they claim to be. Truly disappointed. I would give it no stars if I could.

Not very happy because tech came twice and asked to get replacement but store sale did not gave us any reasonable replacement.

after returning the product, we no longer need it.

In the past, the geek squad has sent out knowledgeable people to my house. However, they did not use a stud finder before cutting a whole into my ceiling and thus cut a whole where a speaker would not fit.

Bought it for peace of mind. However, very costly.

I spend almost $20,000 purchasing items for my new home including the warranty for a washer and dryer for two levels let me tell you Best Buy drags you out for the GPS the techs Service you are not very shortly waste of time and money by

I'm not impressed with the warranty, they didn't cover my only failure.

This is a joke! Call to get brand new appliance fixed after I received damaged. They give you the run around. Send a repair man out just for it to do the same thing after using it. Just send me the new product undamaged and take this thing back!