Customer Ratings & Reviews

I trusted Best Buy for all of my electronics needs for several decades. They haven't always had the very best prices, but had been very reliable in selling what I wanted, providing good personal service and standing behind the products they sell. I'm the ideal customer. Good purchase experience, Buy. Happy with product. Buy more. Went out of my way to order products for myself and business during the pandemic from Best Buy rather than ordering from others (you know who!) because I was a believer. Of course, when I started purchasing appliances for myself and then a growing my family over the years, I bought from Best Buy for these reasons. Never had problems with the first few washer/dryer units I purchased at homes over the years. Great! Now, as time marches on and the ONE TIME I actually need warranty service on a FIVE YEAR Geek Squad protection plan for an LG Dryer, it took weeks to try to have a service appointment and then try to make a claim. Geek Squad/Best Buy has outsourced the warranty to AIG to maximize their chances of making you give up. I waited for days for my first appointment to have my broken dryer serviced. When the repair finally came to my home, they took apart the unit, left a mess, said they would order parts after approval and then....NOTHING!! After days of waiting, I had to call "customer service" again and then was told that my claim would not be covered. We are talking about many weeks without a dryer at this point. I explained the poor state of the dryer after the "repair" appointment and that we needed a resolution. I was told that they were very sorry that we hadn't heard back, but that they wouldn't cover anything because there was "a fire" in my dryer. They provided no basis for their claim and I demanded a review from another technician. Was told that my claim would be escalated. A few hours later, much to my relief, I heard back from another representative that my claim would be escalated for "replacement".. Then...NOTHING!! FOR TWO WEEKS!! When I called again, I go the runaround about escalation. Finally, I received an apologetic email from a alleged escalation specialist apologizing for not getting back to me sooner BUT that they couldn't help and were denying my claim. No real escalation, reinspection or replacement as promised, just a whoops! So SORRY!! The playbook is simple: do nothing, finally show up and make a mess, be non-responsive, obfuscate, pretend to escalate and then blame the user instead of the possibility of a broken/defective product. I'm really sorry that my trusted partner, Best Buy, decided to make it end like this. No doubt, if I wait long enough, I'm sure I'll get a claim form for the class-action settlement for this one too. So disappointed in my old friend, Best Buy!

Amazing machine!!! Awesome service, fast and stress free delivery and removal ofnold appliances.

We had two deliveries in a split order and both times the techs were very knowledgeable and pleasant. The second time there was a major screw up regarding installation and the techs didn’t leave until the issue was resolved.

Geek squad is a must on your large appliances and computers. havent needed them quite recently, but have done well for me in the past

They did a great job setting up running it to make sure it worked

Every time I have used the Geek Squad they have been outstanding!

This washer is not the heavy duty or make I have always purchased in the past. Therefore I say it is average. It was necessary to replace the first washer purchased originally with in a couple years. Geek squad made the replacement easy taking care of ordering and installation which I greatly appreciated. When making this purchase I thought the purchase price and brand name would give me service as now my needs were less. But I wish I had selected a stronger washer.

excellent staff employee Brownsville Best Buy, my washer replace was a fast and delivery a new item in time. thanks guys.

I am not pleased with this washing machine. It’s constantly becoming unbalanced. It’s made more for a family than it is for a senior citizen. It requires a larger load to function properly. I would recommend it for a family, but I would not recommend it for one or two people it constantly goes off balance.

Do not buy warranty I bought an open box washer and installed correctly and the way it was given to me when I needed it be repaired they said it was my fault it was broken because a part that wasn’t included wasn’t installed onto the washer therefore it was “my fault” the washer was broken

They worked very quickly and efficiently ensuring everything was setup right

I would give them 0 stars if it was an option. We purchased a dishwasher and refrigerator from Best Buy with a warranty thinking what a deal?! We were completely wrong! Not only is getting any help a complete hassle, but they will make you wait weeks upon weeks for repair. Our dishwasher has had drainage issues since install. They came out a handful of times and basically replaced everything on it. When they couldn't fix it they made ME call Samsung who then explained to me that Best Buy hasn't followed proper protocol for them to warranty a replacement. I have now had a non-working dishwasher for 3 years. I didn't have time to call and make appointment after appointment while Best Buy tries to get their act together. Now for the refrigerator, at just 2 years old the freezer went out. The fridge portion wasn't far behind before it quit working. It took a week to get someone out for an appointment. The individual for the company was on his cell phone the entire appointment. He then said a part needed to be ordered and although the part arrived in 2 days we had to wait an additional week for install. The company came back out and installed the part ordered and left, but our refrigerator was still broken. When we called Best Buy to have someone come back out they let us know we could have the same company come back out (which I really didn't want as they didn't seem competent enough the first time) or we could wait an additional week for another company. I opted for the same company because we had already been out a refrigerator for 2 weeks at this point. Special Agent Tess had the nerve to tell me that some people wait 30 days for repair. The fact she felt okay to say this was disgusting to me. They clearly have ZERO respect for their customers. All this brings me to today, our refrigerator is broken with the same issue yet again. We are only 4 months out from the previous repair. We have waited a week for someone to come even assess the issue and we received a call today that they needed reschedule. I've been on the phone for over an hour trying to get a representative with no luck. I will NEVER buy a warranty with Best Buy again, but mainly because I will NEVER be shopping with Best Buy again.

I’ve never had to use the warranty but I’m sure if I did we would not have any issues.

Great dryer but be carful loading clothes into because my door is reading as still open when closed.

Geek squad is so very helpful! They are super knowledgeable and efficient in repairing/ replacing items.

My washing machine was delivered on time and installed very quickly. Excellent service!

Absolutely amazing will purchase another set when we can !!

Very good survive they installed tv. Dish washer, security system and also gave good suggestions

Easy access to geek squad through the mobile app. Quick, efficient service!

With any appliance purchase, you would be a fool (unless you are a repair person for the particular item) not to get these warranties. The peace of mind is not the only thing you are buying here. If you have a large family, the chances you will need this are about 99%.