Customer Ratings & Reviews

On May 22, I purchased a Bosch dishwasher from Best Buy. After two unsuccessful installation attempts, Best Buy left the dishwasher at my home. I managed to get it installed on June 1, only to find that it was defective—it would not drain or dry my dishes. I contacted Bosch customer service and despite the product being only 9 days old, they wanted me to pay for someone to come out and service the machine. We ran multiple tests and the dishwasher simply would not drain properly and left the dishes soaking wet after each attempt. I had purchased the 5 year extended warranty from Best Buy. And I was certain they could help me when Bosch couldn't. I contacted Best Buy customer service, and they informed me that while they could replace the dishwasher, I would need to pay for the installation. This was contrary to the original purchase agreement, which included free installation. I refused to pay for the additional service, resulting in them retrieving the defective dishwasher. I pleaded both in-store and over the phone for them to honor the sale's original terms, including free installation and delivery, but I was repeatedly denied. During my visit to the store, I waited for half an hour before anyone approached me. When I asked to speak with a manager, my request was denied, with the staff claiming there was nothing they could do. I received the same response from customer service over the phone. This has been one of the most disappointing and frustrating retail experiences I have encountered in my 40 years.

I posted this review yesterday but added a title that says Geek Squad dies right by you. That’s kinda funny, if true, but you should know we purchased all our appliances from Best Buy because we can also elect to add Geek Squad!!

The fridge itself is great. I HATE the glass! It shows fingerprints so badly.

The cost of extended warranty from Geeksquad is a great level of comfort and when things go wrong it more than pays for itself.

Must wait to see how much I like the guarantee. Nothing broke down so far. I'll know how the service is if I find a need to utilize it. Geek has not installed anything at my house for about 10 years. When they mounted a big-screen television, they did a good job, but that was a decade ago. Since then, I've purchased extended warranties on a couple of appliance items.

Time frame provided was fair, came in timely matter, only thing is I did not get the delivery time frame till that morning when it was supposed to give be day before. Purchasing online was hassle free which is the best part of buying from best buy!

Definitely get the warranty on a dishwasher regardless of the price. Dishwashers breakdown easily. Worth the extra cost.

Have not had to use their services but it feels good to know they will take care of me.

Some think the extended warranty plans are expensive.........until they need to repair or replace an appliance WITHOUT the extended warranty... ;-) I never purchase a major appliance without getting the longest extended warranty plan as well. Peace of mind for years, and if any problems........bam, you're covered and taken care of, no questions asked!

Very happy to have this service contract for 5 years

5 year Geek Squad protection - cheap insurance / peace of mind! Well worth the upfront cost to know it's one less thing to worry about. Got it for a refrigerator purchase - one less thing to worry about! A very good value even if I didn't get it on sale. Recommended :-)

I purchased the extended Warranty. I thought it was very reasonably priced for the length of time covered. I hope I never have to use it but it's there if I need to. Glad I got it.

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

We have not had any reason to use the warranty on our dishwasher as it is a top quality brand, however, the Geek Squad appears to be very responsive on other appliances. Major complaint is that it can take 2 weeks to get an appointment so if you’re in a hurry don’t hold your breath. Still better than no warranty!

It's nice to have a good piece of mind and if something does fail it will be taken care of with all the electronics in today's appliances it's a good call

I have always relied on the extended warranty for a large purchase from Best Buy

nice and quiet dishwasher. most of the sound is from the draining of the dishwasher. easy to install and operate. will be adding matching refrigerator stove and microwave soon.

Needed warranty service I could count on. This meets my needs

Very fast courteous service would definitely order from best buy again