Customer Ratings & Reviews

I bought a microwave that broke after 18 months and had to submit a claim. Submitting the claim was not best, but everything afterwards was and BestBuy stood behind everything. I continue to purchase these from BestBuy.

I purchased this protection plan for my stove and haven't had to use it yet thank God but I got it anyway because I have used the geek Squad protection plan on other appliances in the past and they are simply amazing thanks

We are very pleased with this range. We bought this to replace a much more expensive range, we are pleased with the oven's quick preheating.

Great cooktop user friendly luxury and easy to clean

A must have for anything over $200 value. They are always professional, we have used the service many times.

They delivered by stove but due to an electrical issue they did not get to install it. Told them my electrician could handle it when he came back to complete his electrical work, He came back, hooked it up, and it works great.

Geek Squad protection is well worth the expenses. Have used it in the past with great success. Had to have the hood replaced crew was clean, quick, and polite.

Seems like a good warranty but will see if service is needed, price and renewal cost high but saves you on some related necessities like delivery, installation, haul away.

Geek squad always knows what to do. I highly recommend getting GeekSquad.

This service was great. I didn’t have to use it but I did cancel and was able to get a refund for the remainder of the time not used.

I was happy to purchase this protection plan. Usually, I'm not too keen on spending any extra money on an extended "warranty", but for $20/year, it's well worth it. Plumbers are expensive and that's who you would have to call if anything went wrong. It covers everything except theft.

Would NEVER buy ANYTHING from BB that costs $100 or more without protection! EVER! There have been far too many instances when we have had to use the warrantee extension to either get something fixed or replaced.

I am a Geek Squad Fan. It IS the up and coming service company in our present days. No I don't work for them. I just use them a lot.

I didn't purchase the warranty on the first stove and when the ceramic top was accidentally damaged putting in a hood; the cost of the repair was only $100 less than the cost of a new stove. We opted for a new stove, but if I had purchased this, the repair would have been covered.

I have never had to use any of my product warranties. I always get them. I would rather deal with Bestbuy than any manufacturer.

Haven’t had to use the warranty service yet, but I would think that Best Buy provides quality service.

The tech was very knowlegable, and we hope he will be able to fix the problem

A neccessity with todays appliances. They are so technical that if any problems with it cost more than the plan to have walk into the house. I wish you could renew plan when time was up

The installation of the equipment was very fast and the technicians were very knowledgeable.

My Open boxed microwave died within a month or so or getting it. Geek squad came out, determined it needed a new panel. They returned with a new one a week or so later. They did not reinstall the microwave properly, causing a large dent in the top and now the whole Micrwave is falling apart. Due to COVID, no one is coming in to fix it. I'm afraid it's going to fall and crash into my new stove (which I bought from Best Buy as well). No answer from management regarding this issue. I also can't upload the photos showing the damage that is happening. Your site won't let it upload them. I'm not answering the recommendation section because it could be this one time. I'd like to see it rectified.