Customer Ratings & Reviews

We have not needed the Geek Squad yet. But sleeping better knowing help is available.

Needed warranty service I could count on. This meets my needs

Have had MULTIPLE Geek Squad members here over the past couple months concerning delivery/replacement/repair of new appliances. There was an issue with each and every appliance, but Best Buy stood behind the quality assurance and made it right each time. All Geek Squad workers were polite, professional, listened to and responded to any concerns, and respectful of our home. They were prompt and always gave a call to say they were on their way, which I really appreciated.

We had a Samsung microwave for 11 months and the surface started peeling NOT covered This microwave i# above our stove, kinda concerning that peelings could fall into food

The protection plans are worthy and the technician are really well prepared.

Great service and peace of mind for appliances to ensure we are taken care of past the normal warranty.

We bought the warranty just in case. We did use it and the service was professional and quick to respond.

Love this Fridge Freezer, the doors have so many compartments and the freezer has 2 drawers where one can be converted into a fridge drawer by just pressing on a side control. The best part of the Fridge is the view door where I keep everything I need for easy access so I dont need to open the Fridge very often

Our family appreciates the comfort of having extended warrantees for major appliance purchases. We have purchased the 5 year extended warrantee on all home appliances that we have bought from Best Buy. Best Buy lived up to the warrantee by offering a replacement appliance swap when the prolonged service maintenance contractor was 3 weeks out. Rather than having to wait- we were satisfied with the rapid decision for replacement.

Always buy the extended warranty for installed appliances. It takes the pain out of service. Appliances are not built with the quality they used to be. Brand names don’t have the same value; especially since they went to making everything in China. Not 5 stars, since the repair contractors vary in quality. Some repairmen are good and quick. Others repair people are incompetent. And the dispatchers are insensitive to your needs for a functioning machine ASAP. The Pacific Home staff at the stores are good.

The agents have helped and guided me several time to the point where if I were the agent, I would cringe and hid behind the door. I feel they really care about me and my ability to use my computer in general, and spefically my main interest, photos. Every single time I leave, they tell me " come back if you need more help. They even remember my name. I don't feel like a pain, now I feel welcomed, because of their high level of workmanship and willingness to help

I thought it might be a good idea to get the added protection. I used to be a Best Buy Total Member. However, after the 1st year they dropped the price $20 & took away most of the benefits.

These days appliances are getting more and more expensive and don't seem to last as long. Sure, I can just go out and buy another one, but that isn't good for the environment. Plus if your unit breaks down, the purchase protection helps me manage my costs. Items built over seas aren't readily available (I waited 60 days for this microwave). I feel much more comfortable purchasing the plan than living without it.

I always make sure i always get the geek squad protection plans on everything i buy from BESTBUY just because they make it so simple. Almost no questions asked about replacement and no registering the plan to get your product covered.

I can not remember th3 name of the guy who came out to troubleshoot my dishwasher, but he was great. Very friendly, personable, and determined to fix the problem. Although my new dishwasher was unable to be fixed, he went above and beyond, making sure a replacement was sent, and scheduled for install.

Great service, and prompt. Very friendly and cordial

We purchased four Samsung kitchen appliances this fall and originally protected only two. We decided to go back and cover all four within the Best Buy allowed time period. (We have friends who have experienced problems with high end appliances that were brand new.) So far I can say that we are very pleased with the Best Buy experience in Colorado. From sales to install and the elite membership, it has been great. Hopefully we don't have to have any service done.

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

Best deal ever, no regrets. I had to use twice, save me a lot of money. They were so fast. I recommend.