Customer Ratings & Reviews

As long as geek squad does the installation it is worth it. Some of my products were installed by Best Buy’s third party installers and needs improvement. Geek squad mounted the tv and did a good job.

Glad I got it. This covers everything I own even the items I owned before buying this.

i would highly recommend purchasing this, dishwashers go bad often and if you don't want to deal with the hassle of buying a new one or anything just buy this. 5 years is a long time

Forgot i bought this protection for my stove. Well i haven't had the need to use this yet. Fingers crossed i never need to

Bought the add on geek squad for range and microware, I like the no questions asked warranty offered by Best Buy, much better solution than fighting with manufacturer over warranty exceptions, etc

I have used the Geek Squad for either over the phone or chat product support. I haven't had to have a service call yet. So, that means I made a good product choice, eh?

We bought the Geek squad service for our dishwasher, so far we have not had to use it, however we feel great knowing we have this in our back pocket should we have to use it in the future.

Great warranty coverage. If anything goes wrong with the product, the warranty basically has it covered.

Very professional and friendly.Explained everything really well

happy with the way Best Buy squad took care of it all. Ivieliz at the Best Buy location in Alto Rey has been AMAZING from beginning to end.

Added warranty against unexpected repairs is always a good idea. I always buy this protection when purchasing from Best Buy.

I haven't had to use it yet but I think it will be worth it. Best Buy has been very good to me.

Hope I never have to use it but very reasonably priced for peace of mind.

Protection plans are worthwhile; especially appliances that have computer components. Was seen as valuable when selling our home and transfer the plan to the new owners.

Horrific service. Lots of excuses for missed or rescheduled appointments. One appliance took 4 visits to fix. Another appliance 11 visits, 7 parts, and was out of service for 2 1/2 months. They don't care. They don't prioritize you if your appliance is down for an extended period of time. Filing escalations are a joke because no one contacts you. At one point a Case Manager was assigned and he was snarky, rude, and unhelpful. He simply wanted to get the case off his desk the same day received it and told us...QUOTED..."You just have to deal with the system." I was shocked. Its clear technicians are not trained well. All were constantly on their phones doing the troubleshooting we'd already attempted. The headache and inconvenience they cause aren't worth any product price savings you may receive on the actual item. It's worth it to pay a little more for the item from a competitor and use their extended services. For example, we purchased a washer and dryer combo from another big box retailer and when a problem occurred, someone was out within 2 days to fix it. With Geek Squad, we were forced to wait up to 2 weeks in between the repair appointments PLUS 3 additional were either canceled or rescheduled. That is not OK. Save your sanity! Go elsewhere.

So glad I got the protection plan. Within the first year I had a parts problem. I got a new range out of it.

I found this insurance to be cheap for 5 years. I had geek squat before and never had a problem and this is the reason I’m buying again.

Not as silent as quoted.I expected it to be little more quite

installed &tested to my satisfaction & everyone who sees & uses it are amazed at the way it looks & operates. The installation was fast & they removed all of the packing materials.

This is a great purchase. I got stuck on a 3-year plan. Best Buy helped me with my new purchase as much as they could. I highly recommend a 5-year plan.