Customer Ratings & Reviews

Horrible service. Do not purchase. We purchased a washing machine and the geek squad 3 year. the washer does not work at all, and they will not help whatsoever since it is under the manufacture warranty. we have went back and forth with the manufacture trying different things for 2 months and the geek squad will not help. A waste of $200!

Just purchased so haven’t had to use this. Will just have to wait.

Geek Squad came out to look at my GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Combo Electric Washer & Dryer with Ventless Heat Pump Technology - Carbon Graphite. Guy had no idea what he was doing. Was at my house for about 5 mins. He just said it's normal to take hours to dry for this type of machine. If I didn't have the warranty this lack luster visit would have cost me 125 dollars.

As with an protection plan over priced. If you just set that money aside and add a little each month or year, you can just buy brand new again.

Haven't used yet, so giving an average rating. Bestbuy support was awful though, hope this department stays on par

Slow work , they come later to fix the machine Deuer

The wait at the Geek Squad desk is too long. Even when you make an appointment, this service time is still long.

I am currently having trouble with my dryer and every time I call the number to set up an appointment the automatic services hangs up on me. This review is from 3-Year Standard Geek Squad Protection

Actually I do not know how to use it I did not even know I got it Good to know What can I do with it ? I had to pay my new tv installation recently and I had to pay my cooktop repair 2 months ago So does it worth it ?

The geek squad is great but sometimes best buy as a company does not stand by their warranties

Probably didn’t need the warranty but since Inwas replacing a broke machine. I figured I’d get the warranty

Had to purchase the protection plan for 3rd time in one year because the washers keep breaking down and have to be replaced! Was told the protection plan would be refunded this time so I added it again now they say they can’t refund it! Nothing but liars and thieves at WorstBuy! The call was recorded so they can verify I was told it would be refunded but they still won’t because they said it was misinformation!

Scammers. Took money from me without doing their job.

Replacement is good but hate that you have to purchase again if you use it once. I thought when you paid for 5 years it was for 5 years

LG setup Wi-Fi no instruction. I need LG support. But nothing . Also use LG cost more times and more money than Samsung

Good things covered throughout plan, bummer that the plan doesnt rollover when getting an exchange.

Sure, the price is kinda high, especially since you probably just dropped a lot of money on the actual item/appliance you want, but the piece of mind eases the high price

Had a problem with my washer and after some arguing they took care of the issue.

The warranty is good, but they don't usually offer it past the initial stage. I buy items in the open, scratch and dent aection, so I usually buy the warranty just in case.

Long Wait to get a technician on the phone. Call dropped after long wait. Had another Lon wat for representative. Earliest appointment was a week later. Technician from Dependable who came told me Best Buy installed inflexible exhaust hose for dryer which should have been a flex hose. He then said he did not replace hoses. Fortunately he was able to reattach existing hose. I’m very disappointed in the service.