Customer Ratings & Reviews

great service the agents are very professional and moved my old washer where i asked them to

This protection is garbage! They take there sweat time. Its been over a month still sitting on a washing machine that is known by Whirlpool as defective.

If I could give this company a no star I would ghs as in Goodman home solutions! geek squad needs to cancel there contract! First they canceled my appointment 3 times to come look at it so I lost a total of 3 days work. Getting to talk to a supervisor is absolutely impossible then wanted to order a part without even looking at it. Comes and lifts lid and leaves takes another week for part to come and then I have to schedule another app so another day off work

Payed for a new washing machine & It arrived broken after installing it wouldn’t work so they replaced it a week later with an LG washer but canceld my warranty with out my knowledge. Claimed they didn’t know I still wanted the warranty, of course I wanted the warranty I just wanted a brand new washing machine that actually worked now a year later the washing machine had stopped working and there nothing I can do about it. Agent admitted it was a mistake on Best Buy but there’s nothing they can do about it.

I had problems getting my refund/exchange done by several agents. It was a "pass the buck" type thing. My original purchase of the broken Insignia washer was on 8-2-21 and the exchange was done on 8-15-21. I received my new Samsung on 9-8-21. I was given a compensation of one amount and then the next Geek Squad agent and his manager on the day of delivery refused to honor the prior Geek Squad agents amount. They blamed the computer system for the much lower compensation. They told me I would receive a call back once the washer showed as delivered in the system. That was two days ago. No call back and no compensation. If I could give them a 0 star rating, I'd do it twice

I purchased the five-year protection for my Samsung oven. The first time I called to have someone come out and fix it and they didn't show up. A second appointment was scheduled and they didn't show up. Then, out of the blue, someone from A & E Whatever shows up unannounced and without an appointment two weeks later. I am never, ever getting Geek Squad protection. They can't deliver the service. The person who shows up will be some third-party "partner."

I bought washing machine on March 15,2020. I took Geeksquad protection for 3 yrs. my washing machine stop working on July 1 st week and and I called Geeksquad and technician came and cannot fix the problem. Geek squad technician gave third party contractor number to fix it. They came few time and couldn’t fix it. Now one month is over still washing machine is not working. Worst service from geek squad.. I never recommend it

They can’t even manage to deliver goods, pick up defective merchandise they knowingly sold a customer. Making it a fire and safety hazard for months as the customer had to store Best Buy’s defective item. They made me waste hours at a time to schedule at least 7 pick up appointments to cancel day of, never show up, call and say they were on the way yet they never showed. The customer service reps hang up on you.

The agents took forever to install and left without showing us how to use it.

Seems like a waste of money if you just buy protection plan with your products it’s cheaper!

Do your research about this company. Communication is lacking and follow-up is worse.

Do not waste Your money. I was informed noise is not covered. We know noises come from a malfunction or natural sources. This is a washing machine. Brakes makes noise you check to see the cause. They did not bother to come and see the cause of the noise…

I bought, this washer along with the GEEK SQUAD service plan, 3 months into it, it stop working. Called the company they said unplug and start it up again. Didn't work. Get the run around trying to get it fixed. Called Geek Squad they told me to bring back to the store. REALLY what kind of answer is that. I NEVER WOULD HAVE BOUGHT A GEEK SQUAD PLAN IF THAT WAS THE ANSWER,

Really hoping I won't have to use it but if i do I'm glad that I have it!! Would be my luck something breaks.

The GE GAS Dryer was never delivered . neither the install was performed . completely unprofessional and unreliable service and very unprofessional customer service who has no clue what's happening to my order . the order was placed on March 20th 2024. its been over a month .and i still haven't received the product . HOW CAN THE WARRANTY ACTIVATE WITHOUTH THE PRODUCT NOT BEING DELIVERED AND INSTALLED

Worst service ever. They never call back and give incredible attitude when talking to customer. I will never go or recommend Best Buy to anyone. Writing a terrible review anywhere I can. I am still with out a resolution. He cane and installed it and never checked it. Had him come back and he said he took care if it and never even turned the water on or checked it. Was still leaking bad and flooded my apt. Never again. Best Buy is the worst

BB cancelled my protection plan when my appliance was unable to be installed. Please note that the item was indeed delivered and at my home. They also cancelled my installation instead of rescheduling. All of which is absurd. Now my I've had to repurchase and the protection plan is not showing on my account.

It was not easy to get support from Best Buy. After 3 hours of waiting on the phone, I was able to connect to a real human and get the help I paid for

Best Buy apparently can't cover repairs on my Samsung washer... they refer you back to Samsung. I even asked the rep "so what's the point of buying this?" all she could say was "yeah, I get that question a lot..." As far as I can tell, I purchased a protection plan that doesn't cover anything. Samsung will then lose your support case multiple times and you're left with a broken, new washer.

I wont need to use this anytime soon which is why only a 3 star. Glad to have the protection when I need it!