Customer Ratings & Reviews

great delivery and clean install washer working great.

One of my TV’s went out. The geek squad tech came to my house and pinpointed what was wrong. A piece needed to be replaced. He ordered the piece and had it sent to me house, and scheduled a time to come back to put it in the tv.. the tv was as good as new.

The agents brought my dryer inside no issues and were super nice

Assisted me with my purchase and no problems on returns. I will always use Best Buy for any appliance or entertainment purchases.

Luckily haven’t had to use the 5 year plan but glad to know I have it incase anything were to happen

The only thing you can say about having extra protection and coverage shall a problem arise is, whew! One less thing to worry about. Proper planning because its necessary for me and my household.

I recommend always getting the extended warranty on large appliances. Geek squad was excellent when I needed their help with a problem I was having. Very professional.

Nice! Clean! Best appliance you could buy. Will definitely recommend to family and friends.

Explains well. Much needed and worth getting help in maintaining proper functioning of this equipment.

I’ve owned my washer for a couple years now. A discontinued Samsung front loader that was supposed to be top of the line. It’s a great washer when operational, but unfortunately, not working. Fixing it under factory warranty was great. But now that factory warranty is over, I’m faced with what is turning out to be the most impossible task to-date. Getting a tech out to fix my washer through the Geek Squad Protection plan. Countless time wasted on the phone scheduling appointments and listening to the service agents regurgitate the same prompt while informing me that “Your appointment has been cancelled because there is no tech available.” Constant time off work, or time blocked off from doing other daily chores while waiting for an appointment that will ultimately not show. Not only that, but I’m having to reach out to them to find out what’s going on with the appointment. This is a horrible experience and I’ve come to the conclusion that this service is a waste of time and money. Now I’m stuck waiting for someone to fix my inoperable washer with a household of five for two weeks! FYI, my appointment is now rescheduled for the third time. Just replace my washer at this point.

It have affordable insurance price to keep my mache secure and protect

The Geek Squad team members my family and I have worked with are professional and friendly. We find them to be knowledgeable of their job and committed to solving problems and providing overall quality service. I would recommend Geek Squad services without any hesitation.

I just bought the dryer in late June 2024. Hopefully I will never have to use the 5 yr Geek Squad warranty I bought for it, but NO WAY was I going to settle for just the one year GE warranty.

Not much to say about this. I get a paper and email with information for the geek squad. If something should go wrong I call and use it. That simple.

Got the 5-year warranty I think is a good investment especially the washer and dryer being so expensive. Bought a Samsung refrigerator with the five you warranty and it was worth it. Refrigerator wasn't working too well called the warranty department within a few days they came and fixed it with no problems nothing out of pocket.

So far, so good. We purchased this after the previous model failed again and again. This current model is quieter and produces almost dry clothes after a super strong spin cycle. For the money, it definitely does the job. I also purchased a five year warranty without hesitation.

Its only been a couple of months, but so far im loving both the washer and dryer. The large drum and front loading makes it soooo easy to wash large loads or thick blankets.

100000% worth the purchase. They delivered and set up eveything quickly. They ran test cycles to ensure everything was installed and operating properly. Everyone was super polite and friendly.

Bought an insignia washer and had an issue with it after a few years. Best buy couldn't find a repair specialist so they decided to replace it with a brand new washer.

very assuring to have this product and know a reliable source is available to assist me