Customer Ratings & Reviews

Great to know I am covered in case of any damages or issues!

Love the extra protection plan now I don’t have to worry as much if the system malfunctions

Highly recommend to buy Geek Squad Protection on all electronics these days. My washing machine protection came in VERY handy and saved me lots of time and money.

we love it alot we needed it badly for are big family thanks so much

Geek squad has wonderful customer service . Shop at best buy

The guys installed my unit and was in and out in less than.39 min.

Had to use the service after my new washer came off the belt the tech fixed it fast, did have to wait a few days to have them come out though but just glad it’s working again. Definitely paid for itself in one use during my first year since getting the washer/dryer combo. Have 4 years left. Gives peace of mind!

This refrigerator purchase is the result of a previous lemon. Geek Squad sent out repair people 3 times and then determined to replace it. The particular model was no longer available so sent me a voucher for purchase price to put towards this purchase. And you bet I bought the Geek Squad protection plan again on this one!

Very impressed…………………………………………………………………………………………..

Excellent quality! Can’t ask for more, great price!

Do not ever buy an appliance without having Geek Squad on it. They replaced the machines with no questions asked because it was broken and did not have parts or the machine. Worth every penny exponentially.

Well they just brought my washer and really didnt have a chance .

With all the electronics & computer technology, the Geel Squad extended service is well worth the money. Best Buy really takes care of you with this.

I love the Geek Squad Protection Plan. I always hope that I never have to use it, but when I do I am totally satisfied with the service. Geek Squad Protection Plan is what made me decide to buy from Best Buy. The washer and dryer that I replaced was still covered under a warranty, but I got tired of calling, waiting, and hearing excuses. I have never had a problem with Geek Squad

They were very helpful and quick in installing my new washing and taking out my old one.

The agents did right by me. They corrected the mistakes make. Stood by me while we worked to make sure everything was in woking order and made sure I had the number to call if anything further was needed.

In the past I have skipped the additional Geek Squad protection with appliance purchases. However, the newer appliances have significant electronics / controls equipment... and that has a greater risk of failing. Sure enough it did with our new washing machine, but it was simple to scheduled the repair thru Best Buy and the service tech was great. It's the way to go!

Outstanding installation and support. When dryer stopped working, geek squad provided prompt support to swap out with replacement. Although had to initially go through manufacturer warranty process (poor service) once approved for warranty replacement geek squad and Best Buy came through quickly and efficiently. Highly recommended, especially when in home service and installation is required.

Luckily haven’t had to use the 5 year plan but glad to know I have it incase anything were to happen

I have bad luck with washers. They always break down. Purchased a GE washer used once then the circuit board fried. Purchased a Maytag Cabrio it leaked after a year or two geek squad took care of it. It screwed up again and it wasn't repairable was refunded some money. Purchased a Samsung washer , then it was recalled due to it exploding Samsung issued a partial refund and I cancelled the warranty with a partial refund. Purchased another Samsung washer with Geek Squad protection...yup!