Customer Ratings & Reviews

Always amazing customer service. Never have to wait very long for service

Best washer and dryer I've ever owned..Best Buy came with great service and installed it

Have not had to use the protection plan yet, but I always get it on my major appliances. After previously having worked at Best buy and seeing first hand some of the things that can happen and how they would have been covered if the customer had purchased a plan, it was a no brainier!

Excellent and very helpful they come right to your home and are quick to access the situation and resolve any issues you have

The gentlemen were very efficient and seemed to be careful about the install

If u need service if parts are ordered they don’t show up Best Buy will not tell u that service guy will not be coming on the day your service guy just doesn’t come nobody will let you know you just wait for nobody to show up No communication in-house

I love my washing machine. it's kind of like a smart watching machine. you don't have to worry about small medium or large loads. As you put the clothes in, the machine puts in just enough water for the load so there's no overload there's no underload there's just a perfect match for the load you have. this machine is great

The service man came on the time expected. He definitely knew what he was doing.

I shopped around so long for a dryer and could only afford a used one but for about the same price I got this brand new Insignia dryer and it's one of thebest purchases lve made. This was the first Insignia product is made what since then the dryer a TV and I'm very happy with the brand. I have 4 kids so it's always going and it's great

I am not sure what to think about this protection. I have purchased it twice and needed it twice, but there is no prorating. Once the dryer is replaced, you need a new Protection agreement. I was six months in on a new replacement dryer. I am electing not to purchase this protection again. I will just get the unit repaired under warranty or replace at Home Depot.

I always get extra protection when making big purchases. My last appliance I purchased I got the 3 year warranty and I never had to use it, Would definitely recommend.

I always buy the extended warranty because Best Buy honors it! Better safe than sorry.

They are so helpful they know all the right answers and when you ask them a question they know right away with the right answer is I don’t have to go ask anyone else there really knowledgeable about everything no matter what products you buy from them and get the protection plan on it on the protection plan there’s no questions asked when somethings wrong they take care of you

The Geeksquad installed my washer and answered all my questions I hope I never need them to service the washer for any problems that may arise but if it does I would feel confident in their servicing it.

The agent mounted my dryer very professionally. They carefully carry the dryer minding the wall and protecting the floor.

Washer works great! Replaced a washer that blew apart. No problems with this one so far.

Great quality for the price. Nothing fancy, just right for apartments.

The Geek squad was awesome! In and out in no time at all. I will forever buy this model! It is so reliable and looks good!

This protection is like having a double-edged sword because the company that created the device will also protect it under its warranty and repair coverage so double is better than single apply for the geek squad also!!

I like the geek squad service plan. It is well worth it, as I used it to fix my son’s computer( free of charge) by putting a new operating System, and have the hard drive replaced( paid the material). I also get discount on appliance install, disc on warrenty plan,& free haul away. I love it. My2d year of subscription.