Customer Ratings & Reviews

I used the free geek squad delivery because it was free!! I have a truck and I'm perfectly capable of loading unloading and setting up a washer and dryer but I was in the middle of moving so I figured one less thing I would have to move. appointment was set and they said they would call 30 minutes before arrival. the new house is only 10 minutes away so thats more than enough time. so morning of delivery they did call and say they were 30 minutes away. 18 minutes later I got a call from their dispatcher saying they were at the door and because I wasn't there they had a 30 minute courtesy wait time. from the time the first call came in to the time I arrived it was 28 minutes. (because I left when I got the first call, got half way to the new house and realized I left the keys at the old house so I had to turn around and go get them) within that 28 minutes my delivery guys left. I called at least a dozen times to reschedule and being that it was friday I was finally told that I would have to wait until monday to reschedule and then they weren't able to actually deliver them until wednesday. I know it's my fault for leaving the keys and running late but, between their "30 minutes before we arrive" and "30 minute grace period" thats an hour and I still made it in less then 30.. once they actually delevired them on wednesday it was quick prompt service and they turned them on to test them. even washed the owners manual for me and when he realized it took all the paperwork out and threw it on the ground in my driveway..

I have not had to use a BB extended warranty but it gives me piece of mind that if my washer breaks they will cover it. Let's hope I do not have to use it.

Geek squad protection for these appliances is the best option to take. great service when I needed a repair.

The Geek Squad crew installed everything, perfectly, and gave me clear instructions concerning my appliance

The agents were present timely, installed my TV and mounted all TVs and instructed me about my products. Overall great services!

Love the warranty and geek squad. This is the only way to keep your equipment up to date and running in good shape.

Purchased black waser/dryer very nice set. Would recommend to anyone. Delivery was on time and completed quickly.

We have not had to use this yet for our purchase. But for what we spent, this was definitely worth the cost.

Tech's were very professional and neat cleaned away all debris would definitely recommend two nice guy's

Geek squad insurance highly recommend to everyone service is excellent

The geek squad protection plan is well worth getting. If an item cannot be replaced they will replace it.

Haven’t had to use and hopefully won’t but it’s so nice having the options to should something arise.

Great product at a great price. It is always a good buy for a large appliance.

Pretty good service , pretty nice people, fast and easy with them

The agents installed everything and made sure it worked before leaving. Good quality products and professional agents

Five year protection plan which we bought for our washer dryer! We always buy protection plans at Best Buy’s which is the best thing we’ve ever done!

Always get a 5 year warranty on a major appliance because that's as long as they last these days.

Super awesome, they educated me on my new appliance after installing everything.

Have always replaced dryers when they couldn't get anyone out here to repair them

We had a defective pump on our washer when we received it. The Geek Squad came to fix it, and due to the inconvenience they provided us with an extended warranty