Customer Ratings & Reviews

Happy with the protection plan I bought. I’ve family and friends suggestions which is why I went with this plan.

They helped me install multiple monitors in my house. Great setup and great knowledge. It is everything that i would expect

I always buy the protection for all my best buy products... I know I can always trust them in case I encounter problems

I would definitely recommend this to anyone. Nice to know we have a peace of mind for 5 years. Worth the extra money invested. Greatest part is they come to you.

We haven't had to use it, but it's great to know we have it handy just in case.

Greatttttttttttttttttttttttttttttttttttttttttttttt

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

I'm glad that I have this coverage. I have not (thankfully!!!!) had to use it but it gives me great peace of mind knowing that if something goes wrong, I have this coverage.

Have had this service for years. Bit initially pricy. However, worth protection in long run year after year.

Hopefully I won't need the protection plan, but it's there if I do. Not a bad price for piece of mind.

very good warranty to have since best buy stands by there extended warranty plans

Great price for appliance and lived they offered delivery and installation for the product and communication was great as well

It’s always good to purchase a geek squad service plan. Provides peace of mind for the next few years

Having a 5 year warranty for $135 is such a good value, especially compared to other big box retailers!

This is great to have just in case my new investment in a washer has a problem come up.

Havent needed to use it, and hope I never will .. as it should be. But nice to know I am fully covere

Havent needed to use it, and hope I never will .. as it should be. But nice to know I am fully covere

This is a must for expensive electronics or appliances. Geek squad is outstanding.

I always purchased Geek Squad protection because it is reliable and they definitely get things done quickly. They are great!

Geek Squad protection plan purchase for Dryer. Great service.