Customer Ratings & Reviews

This is a must for expensive electronics or appliances. Geek squad is outstanding.

Geek squad is a no brained. They install and if you have any issues they handle it promptly

Geek Squad protection plan purchase for Dryer. Great service.

Excellent warranty I purchased for the house and it has been a blessing I would recommend to anyone.

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

We like this Greek service and make us feel safe for things happen if any with the appliances.

We like this Greek service and make us feel safe for things happen if any with the appliances.

Definitely well worth it! Geek squad is a must and don't think twice about getting it. It'll save you in the future

The agents did an excellent job installing my washing machine.

While I have not needed to use the Geek's yet, $119.00 for 5 years of coverage is a no brainer.

Geek Squad answered all of my questions quickly and made new technology updates easy to understand.

Geek Squad answered all of my questions quickly and made new technology updates easy to understand.

Geek Squad answered all of my questions quickly and made new technology updates easy to understand.

There is comfort in knowing my new Samsung Equipment is covered by a 5 year Geek Squad Warranty!

Just fell better having it. Better safe than sorry.

Just feel better having it! Better safe than sorry.

Always purchase extended protection for any major appliances. It is much cheaper then calling someone to come fix it.

Um, YES! This is a no brainer. However, I love the options that Best Buy provides for these large appliances.

Geek Squad for appliances has done a great job with installation and servicing the washer and dryer. Great value

I brought a washer from the open box. Its didn't work so a got the upgrade at the same price as the the open box