Customer Ratings & Reviews

I highly recommend that everyone adds total tech to anything you buy from Best Buy.

So far so good works very good. Its still in good conditios havent had to use the geek squad

My wife and I are aware with these type of large appliances and value our investment into them. The protection plan covers a good warranty service.

the process was easy, agents hooked up both washer and dryer and tested them before they left. they work great!

I love being part of the geek squad program. They are reliable and quick.

Good way to have peace of mind for the purchase !!

Always get the warranty on whatever you buy definitely helps if anything happens

We purchase a warranty on everything we purchase. It is a practice we have had for the 50 years we have been married. In many cases we have been glad that we did.

It is hard to get the great service Geek squad rave about

Excellent warranty I purchased for the house and it has been a blessing I would recommend to anyone.

I am lucky enough not to use it for now, but I hope that when I need it, I am there to make use of it.

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

Geek squad protection plans are the best and everyone should purchase them.

Great deal for 5 year protection plan! They don't make things like they used to.

after some serious thought, i decided to purchase an extended warranty for my new washer, and im so glad i did, because best buy has a great price for peace of mind

I always get insurance in case the worst happens. Would recommend

The agents removed my old washer and dryer and hooked up my new set with no issues. Very kind and knowledgeable.

Geek squad is always on top of it, from repairs to home delivery. Glad I purchased the protection plan!

Great to have this warranty on my washer and dryer since this is such an expensive appliance.

Great benefit and is very easy to use when needed.