Customer Ratings & Reviews

Great products and servicemen upon installation of my new washer!

We were in hopes the warranty would not be needed when purchased. Had to use it twice. Now it's expired and have issues again with the dryer. Darn.

iPhone 8-plus battery was old and weak. Scheduled for replacement with Geek Squad and had appointment for less than a week out. Took longer than my slot time to get signed in, but afterwards everything went great! Took half the time and cost to replace the battery than the Apple Store did on a different phone.

Adding on the 5 year Geek Squad total protection coverage was the best decision ever! I highly recommend adding protection/coverage to any major appliance purchase if it's offered.

had my washer for 2 years, it went wonky, called geek squad, they arrived, assessed, called me later that day.. Replaced BRAND NEW WASHER!

I had an issue with my washer and they came to repair it they did a good job I’m very satisfied with the repair

I would give GeekSquad ZERO stars if I could. Nothing but a nightmare trying to get my refrigerator repair completed. I called Best Buy in April trying to get the middle drawer flexzone climate control of my Samsung fridge fixed. Because of Covid, they were not dispatching. Ok, I understand. I called back in June and was able to have them dispatch a repair tech. Nice guy, seemed knowledgeable and eager to please. But with 3 visits to my house and ordering the wrong part, the issue started to become a waste of my time with him. Nevertheless I think third time was going to be the charm. He ordered a wiring assembly and had it shipped to my house. It arrived on Sept 5th. I texted him directly to let him know and he scheduled an appointment for the following week to come out and install the wire. The next week on the install date, he did not show. I called him and asked what happened. He apologized and said his car broke down. (Yes unlikely reason just as the dog ate my homework, but I decided to give him the benefit of the doubt). So he arranged another appointment to visit a week later. That day came and went and he did not show again. I texted, called, and emailed him multiple times and he did not respond. So here's where things get even worse. Its now 2 months since he dropped off the earth and left me hanging. I have made several calls week after week to Geek Squad to address this. During some calls I would spend an hour with the agent and they would check things then suddenly disconnect me. Frustrated, Id wait a couple days and they did not reach back to me so I attemtped calling Geek Squad again. I then have to re-explain my situation (Cant they read the notes???!!) Well after another hour or so on the phone they assure me they will take care of it. Suddenly I get disconnected again. So I call again and start from square one. Another hour and promises they will get someone to fix it. This time she scheduled an appointment with a different tech to come to me. That agent even promised this would resolve it all and said she would follow up with me. That date the following week came and went. No tech showed. Nobody called. I called Geek Squad yesterday and was on the line with them for an hour again explaining everything all over again. Seriously, doesnt a company like this have a ticket system like Remedy with notes in it? So the agent went to see how she can help, and low and behold I got disconnected again. Mind you I am on my landline phone each time, it never disconnects me. It was Geek Squad each time. So here I am typing this review while I am on long wait time hold to speak to another agent. (BTW, if you try to use the web chat feature to text an agent, it goes to some other call center and they have NO access to your records if you opened the ticket on a voice call. Ridiculous for a technology company this big in the 21st century. I will never ever ever buy an extended warranty from Best Buy again. Good grief!

Simply put, the Geek Squad Protection puts me at ease with my washer and dryer and I'm confident that if anything happens with them, the Geek Squad has my back. Thanks Best Buy!

Geed squad warranty is essential. It covered my faulty washer that kept breaking.

Excellent work. I recommended. Fast and professional job.

I bought this front load washer/dryer combo ( Whirpool 4.5 cu. ft. washer & 7.4 Dryer ) 2 weeks ago and couldn't be more pleased. My clothing has come out cleaner than when I used my old ( 14yr) top loading wash machine. I also use less water which means saving money on my hot water bill. Drying time for my clothes is shorter , which again saves money, and they smell so clean and fresh... towels are soft and fluffy too.

Ended up not needing any support with the machine but was a nice piece of mind knowing it was covered

Works great! I buy them three years ago. And now it is that is asking for service.

Geek squad checked (more than one time) my laundry set and decided replace for a new one Thanks for being fair

Amazing machine!!! Awesome service, fast and stress free delivery and removal ofnold appliances.

I trusted Best Buy for all of my electronics needs for several decades. They haven't always had the very best prices, but had been very reliable in selling what I wanted, providing good personal service and standing behind the products they sell. I'm the ideal customer. Good purchase experience, Buy. Happy with product. Buy more. Went out of my way to order products for myself and business during the pandemic from Best Buy rather than ordering from others (you know who!) because I was a believer. Of course, when I started purchasing appliances for myself and then a growing my family over the years, I bought from Best Buy for these reasons. Never had problems with the first few washer/dryer units I purchased at homes over the years. Great! Now, as time marches on and the ONE TIME I actually need warranty service on a FIVE YEAR Geek Squad protection plan for an LG Dryer, it took weeks to try to have a service appointment and then try to make a claim. Geek Squad/Best Buy has outsourced the warranty to AIG to maximize their chances of making you give up. I waited for days for my first appointment to have my broken dryer serviced. When the repair finally came to my home, they took apart the unit, left a mess, said they would order parts after approval and then....NOTHING!! After days of waiting, I had to call "customer service" again and then was told that my claim would not be covered. We are talking about many weeks without a dryer at this point. I explained the poor state of the dryer after the "repair" appointment and that we needed a resolution. I was told that they were very sorry that we hadn't heard back, but that they wouldn't cover anything because there was "a fire" in my dryer. They provided no basis for their claim and I demanded a review from another technician. Was told that my claim would be escalated. A few hours later, much to my relief, I heard back from another representative that my claim would be escalated for "replacement".. Then...NOTHING!! FOR TWO WEEKS!! When I called again, I go the runaround about escalation. Finally, I received an apologetic email from a alleged escalation specialist apologizing for not getting back to me sooner BUT that they couldn't help and were denying my claim. No real escalation, reinspection or replacement as promised, just a whoops! So SORRY!! The playbook is simple: do nothing, finally show up and make a mess, be non-responsive, obfuscate, pretend to escalate and then blame the user instead of the possibility of a broken/defective product. I'm really sorry that my trusted partner, Best Buy, decided to make it end like this. No doubt, if I wait long enough, I'm sure I'll get a claim form for the class-action settlement for this one too. So disappointed in my old friend, Best Buy!

They did a great job setting up running it to make sure it worked

One year and one day after installation, this Haier - 2 Cu. Ft. 8-Cycle Compact Washer and 3-Cycle Dryer Combo machine broke down. We have Geek Squad Protection, but they farmed out the repair to a third party, who had to order a part that when it came in six weeks later, was defective.. I've been on the phone for two hours waiting for a fifth person who supposedly can help me. This fifth person is from AIG, not Geek Squad, and the best he could do was to submit a claim for an exchange. Did I say it took five phone calls to get through to the first person? Needless to say, I am exasperated, frustrated, and am a very unhappy customer.

Every time I have used the Geek Squad they have been outstanding!

Agents Kyri and Jeremy, came in and installed my washer and dryer, quick and to the point. They were respectful to my space and answered any questions I had. Simple next step instructions were given. I appreciate the quality service