Customer Ratings & Reviews

I bought the trace930 from bestbuy and absolutely love it....the salesman was very helpful in making my choice

purchased a washer and dryer, along with delivery and installation services, only to be informed on the scheduled delivery day that the necessary documentation wasn’t processed correctly. As a result, the delivery couldn’t proceed as planned. When I was forced to reschedule online, I was charged again and given a new delivery date that is 11 days later than the original one. We specifically purchased these appliances because we recently moved into a rental that doesn’t include a washer and dryer. This delay has forced my family and me to make multiple trips to the laundromat, costing way more than what inlaid for delivery all due to Best Buy’s negligence. Once we finally receive the appliances, I will never do business with this company again.

Dryer doesn't dry as good as it should. My vent runs straight up through the roof and is clean.

The warranty worked but it took a little while to find a service person, but it got fixed. Now 2nd time calling warranty for this machine. Hopefully won't take long to find a service person, but worth the money on warranty.

I received a voicemail saying my dryer would be delivered at 3:30 on July 5th. I slept in after celebrating Independence Day thinking that would be okay. I wake up at 10am to find a text from 6:30am saying it would be delivered at 8:30am. It's no longer scheduled at that point so I call. I was lied to and told they tried to call three times. My call log showed one call at 8:18. She told me they attempted to leave a voicemail and were unable to do so. Also a lie. When I called my voicemail and played her the message where it said 3:30, proving she lied about being able to leave one as well as the original stated time of delivery. After checking my security camera I also see they arrived at 8:10 and left at 8:21. Prior to that she was adamant that the 6:30am text was sufficient notice in the 24 hour widow they claim on the website. I now have to wait three days and clear an additional 12 hours of my schedule to be able to wash my laundry because they can't handle a day after holiday delivery. Don't order from best buy

I purchased this item on tax free weekend and set a delivery date between 12noon to 6pm 3 3 days was the earliest they can do, witch is fine. The day of i get a call from the driver at 10:45am explaining gow they have been aitting in my drive way, and my response was nobody had called me ahead of time for a early delivery. I got no 15 min warning or anything, so i told the driver i would be there in 40 mins, thats how far i work away from home. The driver did not like that gave me a big attitude and told me i was the last stop for him in that town, and so i explained how a heads up phone call should have been made prior to arrival and maybe he wouldn't have waited so long or deliver the item during the expect time window 12noon to 6pm. The driver took off and now i have to wait another whole week to get my washer machine or pick it up myself. I was given a gift card for my troubles that doesnt cover a 20 dollar uhual rental that charges .79 cents a mile, if you are going to get gome delivery you run on ther time not your own or what was scheduled take the whole day off unfortunately.

I have had the Geek Squad for various products over the years and fully expect this time will be as good as ever

assuming its like their other plans it should be good. just got product, no issues, havent needed to use yet.

My experience with geek squad customer support was great, I had a date and time scheduled for my repair within minutes. When it was time to confirm with the repair technician I was told the time wasn't as agreed and when tried to reschedule I was told there wasn't any other time frame and I cant choose or repair technician for my area. I would be nice to have more than one option for repair technicians, such an inconvenience.

I haven't had to use warranty, but I am glad that the price is affordable and I have it just in case I need it.

I’m one of those crazy people that didn’t mind special ordering this premium dryer because this is the only full sized heat pump dryer available in the US. In theory a heat pump dryer is supposed to use about half the electricity compared to a typical electric dryer. You will not see that performance for more than 6 months on this dryer because the lint filtration allows lint to get past the filters and into the heat exchanger. I read the reviews about how this model and the previous generation model had this issue. I figured most people don’t actually follow the cleaning procedure of cleaning the primary filter every time and the secondary after every 4 uses at which point you vacuum any lint in that access area in front of the heat exchanger. I cleaned both filters and vacuumed the access area every single use and in one year’s time the heat exchanger was completely clogged from what I can see in the access area with no way to get the lint out! I guess you can completely and I mean completely disassemble the dryer and use a pressure washer to clean out the heat exchanger once per year. Who has the money or expertise and time to do that once per year? Once the heat exchanger starts to get clogged any efficiency advantage over a traditional dryer goes out the window. Let it get clogged enough and it won’t even dry the clothes at all. After only 2 years of use this dryer is now unusable. How is that good for the environment? Such a waste of money. If Whirlpool knew the lint filters didn’t actually filter out all of the lint, they could have designed it so that the heat exchangers are sealed away from any other electronics and very easy to access to clean out with a hose once per year. If this is how the company designs a premium product, imagine how poorly made the more budget line products must be. Needless to say I’d stay away from this and any other offerings from Whirlpool.

I have been happy with the machine but after 3.5 years it is not operable, and the replacement of a rusted drive is costing me $500. We are a family of three adults and the machine is not heavily used.

I haven't had to use this yet so I can't comment on whether it "works". It brings me piece of mind.

I haven't had to use this yet so I can't comment on whether it "works". It brings me piece of mind.

The installation was on time and very professional

I’ve had this machine for 4 years. I got a three year protection plan and now the washer is broken. We tried to replace the balance coils or springs and it worked for about 10 loads now it’s done just keeps going unbalanced.

I bought a 5 year warranty to cover my new Samsung washer. Peace of mind for 5 years is worth this price.

I was so impressed with their professionalism over the phone. Replacement parts overnighted and here ready for technician

I always buy extra warrenty on my big home products

I bought this dryer in large part because on the Best Buy website, it says it has a delay start feature. However, this is an error on the Best Buy website - the dryer has no delay start feature. Very disappointing! Otherwise the dryer works fine. Best buy needs to better proofread their websites.