Customer Ratings & Reviews

This will insure repairs needed to be made with geek squad if my washer or dryer fail

I bought the 3 year protection plan for my Whirlpool washer and dryer. I am having someone come out for a 4th or 5th time because the washer cannot maintain balance. They replaced stabilizing rods, adjusted the rods, adjusted the feet, nothing works. I have to get a day off work because they will not give you a time for your appointment until the day before. I don't understand how they think people can just block off entire days over and over because their technicians cannot fix a washer. The dryer had a defect in the front panel causing the finish to rub off inside. They had to order a replacement 3 times because it kept arriving dented. The technicians have set tools and parts on a fabric topped hamper in my laundry area, causing grease stains on the fabric. I would not buy an appliance from Best Buy in the future, nor their warranty.

No softener dispenser. Very long run time. No user guide, just a one-page plug in and go manual.

Do not buy anything at best buy that they do not have in stock, I have been waiting for this washing machine for 15 days and they have already canceled 3 times. They invent a thousand lies until they finally accept that they don't have it. They demand an appointment and no one informs you that they canceled it, but you check and the status says that you have to make a new appointment. The purchase is for July 4th, today they tell me that for the 17th, but that it is a better option for August 20th, because they will surely cancel it again. They say it's LG's fault. The two previous purchases were lost and now this. Best Buy's service is a real piece of crap. And don't try online support because it's worse, the service goes out and they cancel the chat because you don't answer.

Don't waste your money. I have tried twice to get an appointment to repair my washer and both times it was cancelled by Best buy the same mooring of the appointment without any reason. They offer this service and just take the money without being available to do the repairs

I believe that everyone needs to have a protection plan on all of their devices

Worthless protection plan. I'm currently requesting a refund of my geek squad protection plan. I contacted geek squad to schedule a repair for my washer. The contact took 1 hour to get scheduled. On top of that, the repair appointment was scheduled for 10 days out with a 3rd party, not even best buy geek squad. Best buy set me up with Sears as a 3rd party repair. Today was my scheduled appt from 8am-5pm. At 417pm I received a text from Sears rescheduling my appointments from today to 11 days from now. After I've Been waiting all day for the tech to arrive. Absolutely unacceptable. Called best buy geek squad 8004335778 and it's been absolutely the run a round. Do not waste your time buying this protection or anything else from best buy. Their customer service is horrible.

When purchased, it was said that the Best Buy Geek Squad Appliance Warranty extended the Manufacturer's Warranty, but it does not! It starts from the purchase date and redundantly covers the Manufacture's Warranty meaning that a 3-year warrantly is only as good as the different of the Manufacturer Warranty. If the Manufacturer Warranty covers 1 years, then a Best Buy 3-year warranty is effectively only covering 2 years. They say it cover beyond the Manufacturer Warranty, but the Manufacturer Warranty covers everything so in reality they are basically just taking your money for the period of your Manufacturer Warranty. This is fraudulent in my eyes. I would not recommend based upon this overlap and would simply recommend sticking with Manufacturer's Warranty and extended that when it expires. Extremely disappointed with this overlapping Best Buy Geek Squad Appliance Warranty - I would NOT recommend!!!

When I need or if I ever need to use this it will come in handy

It makes sense to make sure your new appliance is protected.

THIS IS MY LAST ORDER FROM BEST BUY, THEY'RE CHARGE FOR "RELOCATE ITEM" AS DELIVERY MAN SAID, 59 USD PER UNIT. NO HEAD UP NOTIFICATION OR INFORM UP FRONT TILL DELIVERY GUYS SHOW UP AT DOOR AND ASK FOR THAT KIND OF MONEY. BEST BUY STARTING TO SCREW THEIR CUSTOMER, AGAIN I WILL NOT BUY ANYTHING FROM BEST BUY FROM NOW ON.

I asked the Geek Squad to fix a slow Outlook 2013. They ignored my request and tuned up my computer. Outlook continued to be slow. I had to search the internet for solutions and found one. I reset the view in outlook and it fixed the problem.

I ordered this unit together with everything needed for the installation on Jan 11th. Best Buy confirmed the delivery for Monday the 25th. Sunday the 24th I got an automated message to confirm next day delivery and installation between 7am / 1pm. Monday morning (day of the installation) at 8am I receive an email asking me to schedule a date for the installation of the metal pipe needed to connect the unit to the gas line (!!). Call Best Buy and they say the order got split in two but they are going to resolve with the third party who is supposed to deliver and put the unit in. After a whole morning on the phone it is 1.39pm right now and I still don't know if the unit will be installed today or not.... Just to make everything even more aggravating at 1.28pm I received a "reminder" from Best Buy "reminding" me of my installation appointment today between 7am and 1pm!!!! So far the worst customer service experience ever.

So excited to try these machines out and I get peace of mind with the insurance

Great program if anything should happen to the product

Paid over $800 and washer went down in less than a year, replaced control panel. Now after 3 years it needs a new module that cost $500. If you want a device that lasts do not get samsung

I usually order out of Mt. Juliet and it's amazing. This Brentwood store and their contractors are a joke. The contractor attempted to deliver my washer/dryer without even knocking on the door. Said delivery driver also ignored three straight phone call attempts with in 5 minutes of when he said he would be at my house. I attempted to reschedule for 07/25 and the Best Buy system glitched out and made my dryer disappear. I called the national line since it is impossible to speak to a person in a store and they assured me both washer and dryer will be there 07/25. Now the system says washer 07/25 and dryer 08/02 which was NOT what I was told. The staff at Mt. Juliet tried so hard to help me but said that the machines were with the Brentwood store and I WATCHED the MT. Juliet staff call the Brentwood store over 15 times and Brentwood would not answer their own sister store's phone! At this point if the dryer is not delivered with the washer on 07/25 then I am never purchasing from Best Buy again. Which sucks as an Elite member for almost ten years in a row now.

Very good and very quiet washer and dryer set. It met my expectations

I've owned my washer for just over 4 years. It will not complete any cycle it just randomly ends mid cycle. I purchased Geek Squad protection, what a joke that's been. They've been out 3 times (so far) and can't figure it out what's wrong with it. They just keep ordering new parts that aren't fixing it. We've been without a washer for 3 weeks now and no idea when our washer will be fixed. Very frustrated by this. DO NOT BUY GEEK SQUAD PROTECTION. You'd be better off saving the money and reaching out to a local repair man.

I have a Samsung washer that I bought the 5 year geek squad warranty. My washer machine has given me trouble 4 Separate times where a tech had to come out. The last 3 times for the Sam issue getting off balance, adding extra time, and making a noise. After this last time they went out geek squad canceled my remaining 2 years I have on the warranty telling me they have fulfilled thier end.